Active Response

Active Response

Whether you need alarm system monitoring for burglary, fire, or other hazards; Specialty Answering Service's Active Response call centers have you and your property covered. We are your best choice because we understand the importance of a timely reaction to an emergency alert. Based on the data presented, we are able to:

• Notify the fire department of an activated fire alarm
• Summon police to your address if a break-in is detected
• Alert your on-call staff of HVAC outages in climate controlled areas
• Contact IT managers if servers or other computer equipment fails
• Update managers on emergency situations
• Confirm that the situation has been resolved.

Active Response for Disaster Recovery with Live Operators

When a natural or man-made disaster strikes, recovery operations frequently become difficult and hard to manage. You need an active response protocol that is seamless and managed by a third party provider with backup protocols. Our call centers staff is trained to respond to these situations based on your exact protocol and specifications and we have redundant backups at our call centers ensuring that if disasters ever occur, your active response protocol will be fully supported. We support integration with your existing communication infrastructure and support numerous methods of one-way and two-way communication, such as:

• Land line and Cell Phone Contact
• SMS Messaging
• Numeric and Alpha-Numeric Paging
• Proprietary Web-Based Systems

Our system fully maintains contact information for your entire staff, as well as local emergency personnel, government offices, and local officials. We follow your active response protocols and we are available to respond to your emergency situations 24 hours a day, 7 days a week.

Remote Monitoring Active Response Call Centers

Our call centers go beyond simply notifying of a particular situation and offer full communication management. This is important for organizations that need events to be responded to immediately and need confirmation and documentation of contact and resolution of the particular situation. When you have our call centers monitor your locations remotely, you can be sure that you are connected and will be made aware of any urgent situation.

One of the biggest reasons to use an outsource, capable, and experienced active response call center such as ours is that, because its located elsewhere, there is a much lower risk of a localized emergency situation interfering with call center operations. This rings true again and again for companies and organizations that need us to respond to floods, hurricanes, power outages, and other serious events. Our call centers all have redundant communication infrastructures, immediate battery backup, and long-term emergency power sources so you can be assured of continued service without interruption.