Answering Service, Call Center

Answering Service

Specialty Answering Service is an answering service and call center that helps businesses grow by offering our skilled telephone operators to answer your phone calls when you are unavailable. Our answering service is available when you need us and we are sure to offer the right service plan to fit your business.

An Answering Service Benefits Your Business

An answering service is beneficial to businesses as the service can help keep costs down while helping to grow business by providing live access to a company staff member at any hour of the day. When you use an answering service, there is nothing to install and no new equipment to buy. Our answering service, like many other services, operate on the principle of call forwarding. When you want our service to answer your calls, simply forward your phones to us. We provide you with a toll free number for forwarding that you can use just to forward your telephones to our service or you can advertise the 800 number directly to your customers.

Our service is a live phone answering service which means we are a live service - our operators always answer the phone after it rings with your customized greeting (unless you prefer an automated answer). How we answer the phone and process your messages are customized to meet the needs of your business. If you need our answering service to schedule appointments or want your messages delivered in real time as they occur, we are able to customize your service to meet not your needs. You will never have to change your company to fit into our service. 24 hours a day, 7 days a week, our live answering service & call center is able and here to assist your needs.

More Answering Service Information

If you are looking for more information about the various levels of telephone answering service we provide to businesses and what we can do for you, please follow the links below for more specific information on our phone answering services.

Why Do You Need An Answering Service

If you have a small company that you are trying to get off the ground or have a large company where you are trying to cut costs and maintain your large client base, an answering service helps businesses by both reducing costs and freeing up time for the principles of the company to concentrate on company growth. If you don't have time to answer phones and provide instant customer service or if you are concerned about having enough capital for benefits and increasing salaries, you need an answering service to help keep the costs of your business as low as possible. Outsourcing to skilled people is not a new phenomenon, it is a great way to keep companies productive and growing and an answering service is the ultimate business outsource.

If you are missing telephone calls, you are missing business and opportunities. An answering service is also helpful because it provides 24 hour contact to your company and your customers. It is a fact that most callers hang up on voicemail. If you are using voicemail or 100% automation to answer calls, many prospective customers may not leave messages. Also, may current customers don't feel voicemail is responsive enough to their needs. If there is an emergency and they need to speak to you ASAP, an answering machine or voicemail is not a great option. An answering service helps small companies seem large and helps you convert telephone calls into leads.

More About Our Answering Service

Specialty Answering Service is unique in that we provide both answering service and call center / contact center solutions for companies. This includes large multinational companies and small businesses. Whatever your size or business structure, we are able to provide a superior answering service solution to increase your sales and your customer retention. Each account we create is essentially a custom answering service where you tell us how you want your telephone calls answered, how you want your messages delivered, and what information you need us to get from your telephone callers. With you as our personal guide, we help you build the best answering service possible. Our service includes:

• Answering service that understands the needs of your business
• Call center services that range from the simple to complex applications
• Everything from message taking to order entry
• Medical answering services specifically tailored to physicians and doctors offices
• Appointment setting services to save you time and money
• Superior level of call center expertise you would expect from Specialty Answering Service
• 24/7 live answering service
• Each answering service account is customized to your businesses needs
• We answer calls for for any type of business
• A free trial of our answering service for most accounts
• Intelligent answering service agents & a top rated service

Though we have experience answering telephone calls for many types of specialized industries, we are able to effectively answer phone calls for any type of business. Our answering service is set up such that our service is able to work with almost business and every region in the United States.