Business Phone Answering Service

Business Phone Answering Service

Specialty Answering Service is a nationwide phone answering service and business call center service for your small business or large corporate level business. If you have a phone that is being left unanswered or is always answered by automation such as voicemail or an inbound IVR service, you may be losing money or losing customers by not portraying your best image. Our answering service will answer your business phone in your company name, follow your protocols, and act as a part of your office. In a sense, our answering service is your part time & full time business receptionist. Our service is affordable, professional, and we have many call plans to fir your business needs.

Answering your Business Phone Has Advantages

If given the option, every business would agree that having a live person answer their phone is better than voicemail answering the calls. If you want to get away from voicemail or still use automation with a live voice and think it will be too much hassle to setup on your business phone, think again. Our answering service is easy to setup, customizable, and the perfect fit for any business. Benefits of our answering service include:

• No installation or hardware you need to buy. You just need your call forwarding activated on your business phone.
• A live answering service operator answering your phone 24 hours a day.
• The ability to set appointments and capture lead data.
• If you are an ecommerce business, our service can process orders, answer customer service questions, etc.
• Access to your own toll free business phone number. You even have the ability to choose a vanity number if you are advertising the number directly to your customers.

Why Does Your Business Need a Phone Answering Service

If you are an established business and are trying to cut costs by outsourcing your receptionist operations to an answering service, or you are a small business without the resources to have a full time receptionist answering your phone calls, you can benefit from our service. Phone calls come in during business hours and after hours. In order to put your best foot forward and offer your customers the best in class customer service and attention, an answering service can help. We can be a vital member of your business team by offering around the clock support and a professional presence to your customers.

A missed phone call is a missed opportunity. Automation is not able to capture a business lead as effectively as a live operator or a live person working out of a call center for your business. Our service is able to to much more than just answering your business phone such as:

• Appointment Setting: Let our operators access your online calendar to set appointments for your business.
• Customer Service Help: We can follow your customer service protocols, access FAQ information, and provide total help desk services.
• Order Processing: Let our answering service process your customers orders over the phone. If you offer a shopping cart on your website, we can act an an overflow service for those customers who want to place orders by phone.
• Registration Services: Having a meeting, conference, or event and need someone to answer your phone and process payments, give information and more? We can do that.

Our answering service is completely customizable. From how you want your phone answered to acting on behalf of your business by routing calls to your on call staff, acting as your sales team, and more, we offer a fully capable and professional service. Let us help you create the most effective tool for your business, your phone answering service.