Specialty Answering Service :: Call Center Technology

Call Center Technology

The call centers in the Specialty Answering Service network are built on the most reliable and advanced call center technology. This includes all technology from how we route your incoming calls to how our operators are able to access your website while still staying within our own call center software to keep track of the calls and follow your procedures. We have been providing our customers with a technically superior service for years because our call center always try to stay ahead of the call center technology curve.

• ACD Systems: The ACD systems we use route your incoming calls to the appropriate operators. This can be a skills based routing or an available operator based routing procedure. When you are a Specialty Answering Service client, your brand is at the forefront of each account and calls are routed accordingly. Have comfort knowing that each operator at our call centers receive the same training and are capable of handling your calls professionally.
• IVR Software: This software is used when we utilize an auto attendant on your account. The auto attendant (an automated voice) picks up the initial phone call, always on the first ring, and can be programmed to perform all types of customer service interactions. The service we partner with that performs all of our IVR support has the ability to be programmed to do anything including interfacing with your SQL or Oracle database to provide account information, payments, etc., as well as interact with customers in many different languages.
• Voice Broadcasting: Many of the call centers in our network use voice broadcasting hardware that has the ability to simultaneously call people on your list using multiple outbound calling trunks to broadcast a specific message. This is especially useful as an emergency alert system, appointment reminder calls, contests, promotions, political awareness calls, fundraising calls, announcements, church groups, debt collection, surveys, community alerts, and more.

The call center technology we use makes it possible to run your business virtually through our service without having any of your own staff. As long as your phones are routed to our service, we have the call center capabilities to manage your account built on call center technology that is reliable and suited to your businesses needs. Our call center technology and our smart systems is what allows us to better serve our client base. Technology is always changing and we strive to stay ahead of the technology curve. We want to be the call center that is suited for you today and has the capabilities your business will need in the future.