Direct Sales Contact Center

Direct Sales Contact Center

Specialty Answering Service can offer your business full direct sales contact center services. In this competitive market, you want your callers to trust you and to trust your brand. Specialty Answering Service helps facilitate this by offering 24 hour professional coverage manned by operators who understand your company, product, and the importance of your brand. From telephone greeting to simply being knowledgeable about your services or product line, our direct sales contact center rises above any other call center who offers a similar service.

Contact Center Staff Are Direct Sales Experts

Our staff are trained direct sales professionals. Our professionalism in converting calls into sales comes from training time on your account plus experience answering inbound sales calls from businesses like your own. We work with you through the setup process to make sure our contact center staff is working for a positive ROI and sales results. We can handle your direct sales calls for all types of advertisements including television advertisements (network television and cable television), internet ad word or banner advertising, billboard advertising, direct television (DTV) advertising, radio advertising, newspaper advertising, and more. Any campaign that generates inbound telephone calls that need sales support can be handled in our 24 hour contact center.

With Specialty Answering Service, you can be sure that your direct response campaigns are getting the customer service that deserve and that your outsource contact center is able to handle your customer order inquiries flawlessly. Each of our agents is trained on how you want your telephones answered before they answer their first telephone call. Agents who know your business can better sell your product and represent your brand.

Direct Sales Contact Center Support For Any Volume

With businesses engage in any type of direct sales advertising, call volume can be erratic. Specialty Answering Service understands that and will service your account in a center that is capable of managing spikes in call volume. If you are running a short commercial, we can be on standby to respond to the inbound calls at that time. If you are running a longer 30 minute or 1 hour infomercial, traffic can be spread out over time and our call center will be available and capable to handle the traffic. Before we start any service for direct sales, we coordinate with you to discuss anticipated traffic, times the DTV commercial will be ran (if engaging in infomercial advertising) and gather any other information we can to effectively manage the account.

We want every incoming call to be processed efficiently and accurately as if that was the only call coming into the contact center. And, if our contact center is ever overwhelmed and not able to manage the capacity, we can route traffic to any one of our family of contact centers across the country. With Specialty Answering Service as your direct sales partner, we are there when you need us most.

Capable Contact Center Service

Whatever type of traffic you are expecting and however you advertise, we can manage your inbound volume. We deliver direct sales support that you can rely on no matter what volume you are experiencing. From a call center built on the latest technology to operators who care about your business, we can outperform your expectations. We can help with your direct sales through techniques such as up selling, cross selling, and the technology and infrastructure to handle large amounts of inbound traffic.

Contact Specialty Answering Service today at 1-888-532-4794 to learn more about our direct sales contact center and how we can help your business.