Specialty Answering Service's Inbound Call Center Services, Call Center Services, and Answering Service


Internet Answering Service

Internet Answering Service :: A Definition

What is an "Internet Answering Service": Quite simply, an internet answering service is a service that manages your calls while there is a busy signal on your line. If a busy signal is detected, the call is then routed to a call center.

Once the call is routed , there are a few options that can be followed. First, the caller can reach a recording to leave a message much like a voicemail service. Second, the caller can reach an option to leave a message or press "1" to speak directly to an operator. And third, the caller can be routed directly to an operator.



Internet Answering Service

Internet Answering Service :: Nationwide Support

How Our Service Is Setup: We are setup to offer nationwide support by the ability to provide a toll free number for call forwarding. All of our clients need to first speak with their phone company (or we could do it on your behalf) and set up a feature called "no ring call forwarding". This is a feature from the phone company where when a busy signal is detected, the call is routed as the customer wants. Simply give your phone company the toll free phone number we provide you with and each time a busy signal is reached, the call will be automatically routed to our call center.

This feature can also be used to answer your calls based on a number of rings. If you don't answer your lines with "X" amount of rings, on the next ring, the call will automatically be routed to our call center. Once again, our customer service representatives can set this up through your phone provider on your behalf.

Availability: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.