Live Order Taking

Live Order Taking, Live Order Taking Service

Live order taking as a service is more popular than ever. Businesses who sell their products on the internet through ecommerce websites, through catalogs, or through direct television infomercial type advertisements need a 24 hour live order taking service to answer their telephone calls, process orders, and respond to customer questions around the clock. With more businesses selling their goods online, live order taking is a growing part of our answering service. And because we are able to answer for any type of business, we can manage a complex order process as well as a typical sale.

Whatever your order taking needs are, from the simple to the complex, you can be sure that your company and your brand will be represented well. Our order taking representatives who will be answering your phone calls strive to mimic your businesses culture. This brand culture reflection is shown through our outstanding client satisfaction percentages and our long and growing list of long term customers.

How Our Live Order Taking Service Works

Our live order taking system can work in one of two ways.

• Through Your Website: Our operators log onto your web order taking system to place orders directly on your website or ecommerce portal. This means you will always know when orders are placed and there are no extra charges as our call center employees will be using your own ecommerce software platform to place your customers orders.
• Through Our Online Sales System: If you don't have a website where our operators can login to take customers orders, we can setup a secure portal onsite for our operators to access. This portal will contain all product information, FAQ information, and any other information we need & you require we get from your callers. We will even process customer credit card orders through our merchant account.

Why Outsource Your Inbound Order Taking Services

Sometimes, outsourcing can be a difficult decision for a company. Performing all of the order taking tasks yourself means you have full control of the order taking process and your employees. Though outsourcing saves money, some businesses may feel it's not worth the cost savings if they don't have control over the staff or if their products are not represented well. This is not the case with Specialty Answering Service. Our staff becomes your staff and they are trained on your account and what you expect from our service. Also, we provide direct access to a personal customer service representative 24 hours a day for the first two weeks of your service with us. This gives us the opportunity to work out any problems that may arise as our staff is becoming more familiar with your protocols.

If you are still using automated services, your customers will prefer to interact with a live voice versus automation. Its bad business to advertise your businesses telephone number and have that number answered 100% by voicemail and not give customers the chance to speak with a live person. Outsourcing can help increase your sales by converting telephone calls to orders. And, because we offer a 24/7 live order taking service, your customers will always be greeted by a friendly operator that is knowledgeable about your company and your products.

Outsourcing helps cut down on the strain on your current staff as well. Many businesses who engage in order taking through our answering service have their own in house order taking system and use us an an overflow service. This is great for businesses trying to cut costs by not overstaffing or who are trying to reduce their overnight staff. Calls can ring to our call center when your own operators are occupied or otherwise unavailable. And, you can rest assured when the phone rings at our answering service, your callers will be greeted by staff that can help them.

Why Choose Specialty's Live Order Taking

Our live order taking service is perfect to use an overflow service, a 24/7 call center, or a part time call center service for nights and weekends. Our live order taking is:

• Available 24/7/365 to ensure that all telephone calls are converted to a sale. Lose the automation and go with a live operator.
• Started with your information which is customized to reflect your company. This is true from how our operators answer each telephone call to how we send messages.
• A secure service. You and your customers can have peace of mind that all of our information channels are secure.
• Staffed by answering service representatives skilled in sales, up selling, cross selling, and customer service response. We follow your protocols exactly and run the sales and customer service side of your business when you are unavailable.

For more information about our live order taking, please contact Specialty Answering Service at 1-888-532-4794.