Order Processing Services

Order Processing Services

Specialty Answering Service's order taking service exists to help you save money through outsourcing, provide 24/7 sales and customer service, and exceed you and your customers expectations by making a great first impression. Your brand is the most important part of your business. When customers are calling you through promotions in magazines, emails, DTV advertisements, or catalogs, they want a competent order taker on the other line that understands your products, is able to answer product questions, and will represent the brand they are interested in. Specialty Answering Service was founded with this idea in mind. By providing exceptional order entry all variety of business, we have established ourselves as a leader in the call center industry.

We are not a fly by night operation and we do not try to make the most money off of our customers in the shortest time. We keep our prices low and our service suite professional with the idea that we will keep our customers for years, not weeks. From our state of the art call center equipment to our professional operators, we are capable of engaging in the most comprehensive order taking service that will represent your business just as you would. Whatever size business and whatever type of traffic (large volume or small volume), we can manage your traffic and offer competent service around the clock. We are a large enough service to provide a secure and reliable order entry service yet we are small enough that we give you the individual attention you deserve.

Web Based Order Taking Services

Specialty Answering Service offers a fully web based order taking service. We can manage order taking in two ways:

• Order Taking Using Your System: If you already have an e-commerce platform where your customers place orders, our call center software can be configured so each time the telephone rings, we will have access to your own software. By inputting orders directly into your system, our service is must easier to integrate into your processes. There is no special URL to check or no password you need to see your orders, simply go on using your own order taking system.
• Order Taking Using Our System: If you don't have your own order taking system that we can utilize or still used a paper based system, we can create secure online forms that our operators will access each time they take orders for your company. If you process your own orders, we can take customer order information and send you their payment information through a secure channel. If you don't have your own payment system, we can process here for you.

Order Taking Specialists

Our order taking services all start with our personnel. As representatives of your business, our operators are trained to answer your calls and follow your customized scripts and protocols. Our answering service agents are trained in cross selling, up selling, customer service, and everything else we would need to manage your telephone calls from start to finish. Each telephone call is an opportunity to make money. By having a professional operator answering your calls, we increase the value of each call by possibly adding different products the customer may be interested in. If there is no up selling and cross selling involved, we are still increasing your profit by being available 24/7 to answer customer questions and concerns.

Order Taking and Customer Service Support

Order taking is just one aspect of our service. Order taking as a stand alone is useful, but many times customers will call because they have questions about products that are not clearly answered on your website or your literature. Our answering service agents act as your customer service staff as well. Through our call center software, we can program all of your FAQ information so it is available and organized when your callers contact us. Our operators are never left hanging or leaving questions unanswered. We always act as a full service representative of your business.

Specialty Answering Service is able to provide live operator order taking support to your business. We can take your orders, handle customer service requests, and more. Our training procedures ensures your customers will always get the same level of service they have come to expect from your company. We know we are an extension of your business and exist to protect your brand. Contact Specialty Answering Service for all of your order processing needs at 1-888-532-4794.