Order Taker, Call Center Order Taker

Order Taker, Call Center Order Taker

Our live operators provide professional order taking by bridging the gap between your e-commerce website and customers who wish to order by phone. Like an e-commerce site, telephone-based order taking allows customers to purchase your products around the clock. Our call center order takers are competent call center agents that become your employees when your telephone lines ring. They are able to take customer orders as well as act as sales people by up selling and cross selling products according to your instructions. By offering a telephone line on your e-commerce website or in your catalog or DTV (Direct to Television) advertising campaign, you are showing your customers that you are a trusted company and offer multiple methods for them to place orders and speak to customer service about a recent or upcoming order.

An Order Taker Helps Increase Sales

Offering your customers another way to purchase from your company means more opportunities to sell your products. Using a telephone order taker does not require a large investment or commitment, but instead offers numerous benefits to you and your customers.

• More streamlined ordering process
• Entry of orders directly into existing website
• Immediate assistance with product questions
• 24/7 availability
• 100% live operator-based

Many companies have found the cost of this service is more than justified by being available to take orders by phone at all times, regardless of how high the volume may be. And because the service is fully integrated with your supply chain, operators are able to fill orders with new products as soon as you make them available.

An Order Taker Improves Your Order Taking Process

Using our order taking answering service is easy, affordable, and has many benefits.

• Order Alerts: We are able to transmit alerts that a new order has been placed through many mediums. We can also offer a gateway where you can check in real time the number of orders that have been placed for your account.
• Credit Card Processing: Our call center agents can log onto your own payment gateway through your web based shopping cart interface or we can process your credit card payments through our own payment gateway. We can help take orders if you are able to take credit card payments or if you are unable to.
• Customized Order Taker Script: Our order takers answer the telephone as you would in your own office and greet your callers according to customized message information.
• Support When You Need It: We offer per minute order taking services so you can use us as little or as much as you need us. We can be a stand alone order taker or a roll over service from an in house order taking service.

Some companies try to handle their own telephone order taking in-house, but others have turned to us for live call center order taking support. You can completely outsource your order taking needs to our call center or we can act as an overflow order taking call center. Whatever your needs are, our professional operators are trained to understand your particular products or services in order to better market them to callers. The operators are able to answer a number of questions your customers may have as well as direct any inquiries require your assistance to the appropriate destination.

Competent Order Takers

Regardless of what percentage of your sales are processed over the phone by our experienced operators, offering your customers the option of ordering by phone gives the image of your company a big boost. In the past only large, well-established companies could afford to hire an order taking staff. With our on-demand service, new and long running companies of all sizes can benefit at a fraction of the cost of hiring a dedicated staff for order taking.