Small Business Phone Answering

Small Business Phone Answering

Specialty Answering Service is the small business answering service specialist. We understand the needs of the small business owner to keep their budgets low while making their business seem like a trustworthy entity. To achieve this, our small business phone answering philosophy is to answer each call with a live operator. In today's business world, many small businesses try to automate as much of their telephone answering as they can through voicemail, front end automation, and more. This can lead to hang-ups, missed calls, missed sales, and even mistrust in your business. A live person answering your calls will keep your business moving forward.

Professional Small Business Phone Answering

Small businesses are what keeps this country moving. Many times, the success of the small business hinges on the customer service you provide to your customers. If you are not available to your small businesses customers 24/7, then you are not doing everything you can to grow your brand and to grow beyond your competition. Specialty Answering Service is able to offer your business professional and customized answering service 24 hours a day, 7 days a week, 365 days a year. We feature:

• Customized small business phone answering service tailored to your individual needs
• A live operator answering your calls as a superior alternative to voicemail
• A team of professional operators skilled at dispatching, gathering caller information, following your protocols, and acting as if they worked directly for your company (as opposed as an operator in a phone answering service)
• A staff of bilingual operators that can help work with your customers in Spanish markets or help open up a whole new client base to your small business

Specialty Answering Service has been a trusted ally to the small business community for years because of our consistency in delivering phone answering service. Our phone agents are trained on your account to deliver the best brand of phone answering and first impression representation possible.

Small Business Phone Answering Service Features

As a small business ourselves, we know each telephone call is important. In addition to answering your basic receptionist telephone calls, we can also handle:

• Emergency Telephone Calls: You provide our service with a description of what situations are emergency in nature and how to handle those calls. We follow your procedures until contact is made with the appropriate party in your organization.
• Overflow Calls: If you have a small in house staff and they are overwhelmed with calls, many times you can configure your telephone system with the help of your phone company to ring to our service when your phone is busy so you will never miss a call.
• After Hours Phone Calls: When your office closes, your business does not need to. We are available 24 hours a day to help grow your business even if you are unavailable.

We pride ourselves in providing small businesses with a professional phone answering service they can be proud of to represent their business. Our receptionists are friendly, accurate, and give your business a great image each time they interact with your customers. We want your callers to feel they have reached your business whenever they call. We achieve this through customized accounts, custom protocols, and the professional nature each call is handled with. To learn more about our small business phone answering service, contact us today.