76 Examples of Answering Service Scripts

March 25, 2019

Posted in Answering Service 101 and tagged Scripts

So you’ve decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You’ve cleared your first hurdle – understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do you know if an answering service can handle your calls? How can you tell if your customers still receive the same level of service they’re used to getting with your own staff? Can an answering service really work successfully as an extension to your business?

If you’re an answering service newbie, navigating the outsourcing landscape can be confusing at best, so don’t venture into the jungle alone. To get you started on your journey, we’ve posted 76 examples of scripts from a variety of industries so you can get a taste of what an answering service is capable of accomplishing. Within the industry specific scripts below you’ll find:

Samples of warm transfer scripts
Scripts for transferring calls
Welcome message or greeting scripts
Scripts for customer service
After hours scripts

#1. Accounting/Tax Services & Consulting

In the Accounting industry, businesses could include tax preparation companies, investment firms, and funding services. Below are 3 of our script examples from various financial companies.

#2. Advertising/Media & Entertainment

In the Advertising and Entertainment industries, businesses could include DJ’s, party planners, magazines, marketing firms, broadcasters and event venues. Below are 3 of our script examples from various advertising and entertainment companies.

#3. Auto

In the Auto industry, businesses could include auto and RV rentals, tire supply shops, and auto parts dealers. Below are 3 of our script examples from various auto companies.

#4. Banking & Insurance

In the Banking and Insurance industries, businesses could include student loan consolidation, financial advisers, and credit unions. Below are 3 of our script examples from various banking and insurance companies.

#5. Cleaning/Janitorial

In the Cleaning and Janitorial industry, businesses could include dry cleaning, junk removal and commercial cleaning services. Below are 3 of our script examples from various cleaning companies.

#6. Computer Service & Software

#7. Construction & Restoration

In the Construction and Restoration industries, businesses could include flooring specialists, general contractors, pavement companies and mold removal. Below are 4 of our script examples from various construction companies.

#8. Crisis Center

In the Crisis industry, businesses could include outreach services, rehab centers, whistleblower hotlines and sexual abuse hotlines. Below are 3 of our script examples from various crisis centers.

#9. Education & Government

In the Education and Government industries, businesses could include colleges, school districts, translation services, government officials and training centers. Below are 3 of our script examples from various education and government services.

#10. Electrical & Utilities

In the Electrical and Utilities industries, businesses could include gas and water utilities, renewable energy providers, and electronic services. Below are 3 of our script examples from various electrical and utility companies.

#11. Environmental

In the Environmental industry, businesses could include water sanitation and testing, trash and recycling plants, tree trimming and stump removal. Below are 3 of our script examples from various environmental companies.

#12. Equipment Rental & Service

#13. Food & Beverage

In the Food and Beverage industries, businesses could include vending machine suppliers, grocery stores, produce markets, and bars. Below are 3 of our script examples from various food and beverage companies.

#14. HVAC & Plumbing

#15. Law Firm

In the Legal industry, businesses could include divorce lawyers, workman’s compensation lawyers, civil lawyers, and general practice lawyers. Below are 3 of our script examples from various legal firms.

#16. Transportation

In the Transportation industry, businesses could include moving companies, car rentals, hauling services and animal transportation services. Below are 4 of our script examples from various transportation companies.

#17. Medical

In the Medical industry, businesses could include pediatric offices, OBYGN and women’s health centers, physical therapy centers and hospitals. Below are 6 of our script examples from various medical services.

#18. Travel

In the Travel industry, businesses could include convention centers, spas and resorts, and cruise planners. Below are 3 of our script examples from various travel services.

#19. Veterinary

In the Veterinary industry, businesses could include specialized care like equine veterinarians, exotic animal veterinarians, zoologists and pet grooming. Below are 3 of our script examples from various veterinary services.

#20. Other

If we missed your industry in the list above, don’t worry – we have more! Below are an additional 14 industries that may be more specialized or may better fit under what you’re looking for.

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