So you’ve decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You’ve cleared your first hurdle – understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do you know if an answering service can handle your calls? How can you tell if your customers still receive the same level of service they’re used to getting with your own staff? Can an answering service really work successfully as an extension to your business?
If you’re an answering service newbie, navigating the outsourcing landscape can be confusing at best, so don’t venture into the jungle alone. To get you started on your journey, we’ve posted 76 examples of scripts from a variety of industries so you can get a taste of what an answering service is capable of accomplishing. Within the industry specific scripts below you’ll find:
- Samples of warm transfer scripts
- Scripts for transferring calls
- Welcome message or greeting scripts
- Scripts for customer service
- After hours scripts
#1. Accounting/Tax Services & Consulting
In the Accounting industry, businesses could include tax preparation companies, investment firms, and funding services. Below are 3 of our script examples from various financial companies.
#2. Advertising/Media & Entertainment
In the Advertising and Entertainment industries, businesses could include DJ’s, party planners, magazines, marketing firms, broadcasters and event venues. Below are 3 of our script examples from various advertising and entertainment companies.
#3. Auto
In the Auto industry, businesses could include auto and RV rentals, tire supply shops, and auto parts dealers. Below are 3 of our script examples from various auto companies.
#4. Banking & Insurance
In the Banking and Insurance industries, businesses could include student loan consolidation, financial advisers, and credit unions. Below are 3 of our script examples from various banking and insurance companies.
#5. Cleaning/Janitorial
In the Cleaning and Janitorial industry, businesses could include dry cleaning, junk removal and commercial cleaning services. Below are 3 of our script examples from various cleaning companies.
#6. Computer Service & Software
#7. Construction & Restoration
In the Construction and Restoration industries, businesses could include flooring specialists, general contractors, pavement companies and mold removal. Below are 4 of our script examples from various construction companies.
#8. Crisis Center
In the Crisis industry, businesses could include outreach services, rehab centers, whistleblower hotlines and sexual abuse hotlines. Below are 3 of our script examples from various crisis centers.
#9. Education & Government
In the Education and Government industries, businesses could include colleges, school districts, translation services, government officials and training centers. Below are 3 of our script examples from various education and government services.
#10. Electrical & Utilities
In the Electrical and Utilities industries, businesses could include gas and water utilities, renewable energy providers, and electronic services. Below are 3 of our script examples from various electrical and utility companies.
#11. Environmental
In the Environmental industry, businesses could include water sanitation and testing, trash and recycling plants, tree trimming and stump removal. Below are 3 of our script examples from various environmental companies.
#12. Equipment Rental & Service
#13. Food & Beverage
In the Food and Beverage industries, businesses could include vending machine suppliers, grocery stores, produce markets, and bars. Below are 3 of our script examples from various food and beverage companies.
#14. HVAC & Plumbing
#15. Law Firm
In the Legal industry, businesses could include divorce lawyers, workman’s compensation lawyers, civil lawyers, and general practice lawyers. Below are 3 of our script examples from various legal firms.
#16. Transportation
In the Transportation industry, businesses could include moving companies, car rentals, hauling services and animal transportation services. Below are 4 of our script examples from various transportation companies.
#17. Medical
In the Medical industry, businesses could include pediatric offices, OBYGN and women’s health centers, physical therapy centers and hospitals. Below are 6 of our script examples from various medical services.
#18. Travel
In the Travel industry, businesses could include convention centers, spas and resorts, and cruise planners. Below are 3 of our script examples from various travel services.
#19. Veterinary
In the Veterinary industry, businesses could include specialized care like equine veterinarians, exotic animal veterinarians, zoologists and pet grooming. Below are 3 of our script examples from various veterinary services.
#20. Other
If we missed your industry in the list above, don’t worry – we have more! Below are an additional 14 industries that may be more specialized or may better fit under what you’re looking for.
- Church
- Funeral Home
- Locksmith
- Manufacturing & Engineering
- Non-Profit Fundraising
- Personal Training
- Photography Studio
- Property Management
- Real Estate
- Retail
- Salon & Spa Studio
- Security Services
- Telecommunications
- Web Design