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What makes an exceptional outsourcing provider?
With so many outsourcing options to choose from, why should you choose Specialty Answering Service?
If you run a business, you can benefit from call center support. We know that your clients are your most important asset. After all, you wouldn’t be in business without them! Did you know that 67% of customers hang up the phone out of frustration if they can’t speak to a real person? For any company, every phone call is an opportunity to increase revenue. At SAS, we emphasize this philosophy in our training procedures. Sure, there are other answering services out there, but Specialty differs from our competitors in several important ways. We work diligently to stand out from the crowd, and we approach each of our clients’ services with that same attitude. Specialty Answering Service gives your brand an extra element of polish and expertise.
Always affordable
It’s important for small businesses to minimize costs and maximize revenue. That’s why with our call center services, you pay for only what you use. We don’t mislead our clients, and we don’t invent unnecessary charges. No surprises, and no hidden fees.
It Starts with Great Pricing With pricing based on call volume, you will always know where you stand with SAS.
Always professional
Kind, courteous service. That’s what SAS offers. We answer every telephone call with a smile, and we pride ourselves on superior customer care. We’ll give your clients as much care and attention as you would if you were answering the phone yourself.
More Respect Than Aretha Franklin We know the value of a phone call, and we treat every client with the utmost respect.
Always experienced
We train our staff twice as long as the 15-day industry standard. You will also have personal access to a single customer service representative who works with only a handful of clients. We are committed to giving you the high quality service you expect from a national call center.
Training For The Customer Service Olympics Outstanding operator training sets our US based service apart from the competition.
Always prompt
Timing is everything. Missed phone calls equal lost revenue. That’s why your inbound calls will be answered in 3 rings or less – 16% higher than the industry average. In fact, over 72% of the calls we receive are answered before the first ring!
Being. On. Hold. Stinks. These days, who has time to waste? Partner with SAS and make hold-time ancient history.
Always evaluating
Our customer service team is continuously checking for call quality and operator efficiency. 35% of an agent’s pay is tied to performance. And that’s not all. Our service is proactive, not reactive. We regularly review accounts and make improvements whenever possible.
We Evaluate Everything. All Day. At SAS, our quality control guarantees the very best service.
Always customizable
Other call centers may offer standard service packages that they expect their clients to fit. We believe it is our job to fit you. Our custom answering service is always tailored to the specific needs of your business. If you can dream it, we can do it.
Always Custom Cookie Cutters. You don’t run a cookie-cutter business, so why should your answering service?
Always secure
Our call center is PCI DSS and HIPAA compliant. With SAS, your information is always protected. Staff is not permitted to have cell phones or writing materials at their stations, and we also have multiple backup in case of power failure. Your calls are safe with us.
If The World Ends, We’ll Still Be Here.Did you know that less than 50% of call centers have a disaster recovery plan?
Always free for the first 2 weeks
If you give us a try, you have nothing to lose, and a sample of a professional call center to gain! With our free 2-week trial, you will see first-hand how the solutions our live service provides can give your small business the edge it needs to succeed.
No Money? No Problem! Free answering service, on us. With SAS, we offer you the chance to try before you buy.
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