Franchise call center.

Break the chains that are tying you to your phones. Make the most of your new business with a little help from SAS!

When a company expands into a franchise, it can be difficult to create a uniform image across all branches. Maintaining the good standing of the initial brand can be a burden for these burgeoning businesses. Nonetheless, customers expect the same service and professionalism from each separate entity. If you want to benefit from the nearly $2 trillion in sales projected for franchise businesses this year, you need help. Whether you’re looking to open a franchise location for the first time or you’re trying to solidify your place as an established business, you need to present a polished image at every turn. When customer loyalty and retention becomes a problem, Specialty’s franchise call center is the solution.

What is brand uniformity worth to you? For less than $3.25 a day, SAS provides the superior customer service that your franchise and your customers demand.

SASDelivering Outstanding Customer Support

SAS has extensive experience working with both new and established small business franchises. While most of these companies use our national answering services, we can do so much more. Our call centers are equipped to perform market research, handle the influx from new promotions, and manage customer service complaints. Features can be tailored to suit the needs of your particular business and can be modified at any time. One thing that never changes is our relentless representation of your image; our U.S.-based live telephone answering service works hard to preserve the reliability and professionalism that your patrons have come to appreciate.

What We Can Do.

With a team of more than 300 agents staffing our call center, we are prepared to handle upwards of 30,000 inbound calls a day. Our dedication to customer service means that we answer every phone call in 3 rings or less. We also use consistent internal and external quality control measures to maintain an error rate that is half the industry average.

• 24/7 Answering Service: Receptionists are available 24 hours a day, 7 days a week. Whenever customers call your franchise, they will be greeted by a courteous and experienced representative who is ready to assist with any number of requests. Your doors may be closed, but with SAS, your business is always open.
• Lead Capture: When it comes to lead capture, timing is everything. Every phone call your business receives is an opportunity to increase revenue. With us on your phones, callers will be impressed with the fast, personal care our agents provide. The more calls we answer, the more sales you make. We specialize in effortless buying experiences!
• Bilingual Support: As the Hispanic population continues to grow, arming your business with bilingual support specialists will allow you to connect more effectively with diverse clientele. With staff fluent in both English and Spanish, we are able to bridge the gap between your business and Spanish-speaking consumers.
• High Volume Promotions: Using promotional strategies is always a great tool to boost sales. Are you anticipating a high call volume? Bring it on! We staff for 55% efficiency so that our agents are sitting idle 45% of the time. An influx of calls doesn’t deter us one bit, and we guarantee that none of your incoming calls will go to voicemail.

The Benefits.

By collaborating with an answering service that has a reputation for excellence, you will be able to maintain contact with more customers, respond to more queries, and maximize your franchise’s efficiency. Brand uniformity is a driving factor in the success of every popular franchise, and our consistent, measured approach will give your business a stable foundation across the board.

• Reduced Costs: When you team up with our service, there is no employee hourly or salaried rate that you have to worry about, and no expensive equipment to purchase, install, or maintain. Month-to-month contracts provide flexibility, and with by-the-minute billing, you will only pay for the operator time you use. The savings will quickly add up.
• Value-Added Service: When you take the time to research the right service providers for your business as a whole, there is less for potential franchisees to think about when they are considering opening a new location. An easy route to customer service already in place saves prospects from having to do the legwork themselves. It can make buying into your franchise a more attractive opportunity.
• Profit Center: As the parent company for a franchise, enlisting SAS to provide support for all of your venues can help you turn a profit. Individual franchises will be charged full price for our services, and for each location that signs on with us, we will give you a percentage back. It’s a no-brainer.

When you open a franchise, you automatically benefit from patrons who know and love a particular product. Our call center specialists will work diligently to promote your brand and keep customer care running smoothly. Take advantage of our 2-week free trial and find out how SAS can put you on the fast track to success. Specialty is the top call center for franchises, delivering a unified company image at a price you can afford.