What is that old adage? The first impression is the last impression. Customer care is everything to your clients. That’s what we do best.

As a small business owner, making the right first impression with customers is a vital ingredient in your success. From the moment a potential client contacts your company, they need to be met with courteous, professional service. If you are relying on voice mail service and automated response, then you may be damaging your image. Research shows that 70% of customers will hang up the phone out of frustration if they can’t reach a real person. Every one of those missed calls is a missed opportunity for your business. That is why you need a live-agent service that will handle all of your calls with the utmost care, efficiency, and tact. SAS’ small business answering service is the answer.

The average cost of running a small business is 30k. Small budget means minimal or no funds to hire the administrative staff you need. For an average of $2 a day, our operators can provide the customized solutions you are looking for.

SASDelivering Outstanding Customer Support

Specialty is a call center that provides assistance for virtually any type of small business. Our services are tailored to meet the needs of your industry and your company. One thing that never changes, though, is our commitment to superior customer service. We treat your business like our own because in many ways, we become an extension of your in-house team. We deliver sales, service, and logistics solutions for a fraction of the cost of our competitors, and we help to establish a positive image for your brand.

What We Can Do.

Our answering service team consists of more than 300 operators with the capacity to handle upwards of 30,000 calls a day. No matter what your call volume, we can accommodate. We believe that the more we know, the better we can serve our clients. That is why we train our staff twice as long as the industry standard, learning the intricacies that separate your business from the competition, and doing our best to safeguard your reputation.

• 24/7 Answering Service: Our receptionists are available around-the-clock, 24 hours a day, 7 days a week. So whether it’s 4 in the morning or 1 in the afternoon, there is always a live-voice representative ready to communicate with your customers and let them know that their business matters.
• Lead Capture: When it comes to lead capture, timing is everything. That is why we aim to answer every phone call within 3 rings or less. Rapid response makes it more likely that prospective customers will go with your service over the next guy in line. With an extensive series of internal and external quality control checks, we guarantee that our friendly, live agents will represent you flawlessly each time we pick up the phone.
• Logistics Solutions: From appointment scheduling and dispatching services to order processing and delivery management, we can do it all. Our call center is so much more than an answering service. Features can be designed to suit your particular needs, and in such a competitive marketplace, customization is the edge your small business needs to succeed.
• Bilingual Support: We know how important it is to serve diverse clientele. That is why we are staffed with a significant number of operators, fluent in both English and Spanish. Language barriers are eliminated, and happy customers lead to business growth!

The Benefits.

We have a proven track record as a phone answering service for small businesses. By providing superior customer care via remote support, out-of-pocket and staffing expenses decrease, and in turn, revenue increases. If you are looking for the right call center, look no further. You found it.

• Seamless Integration: Working with your online software, we can seamlessly integrate our call center into your system to schedule, modify, or cancel appointments, place orders, track shipments, process payments, respond to billing inquiries, and anything else you can think of. We will work with your established protocols and procedures to respond to every call just as you would from your own office. Simple, straightforward. That is the SAS difference.
• Cost Savings: There is no equipment to purchase and install, and no need to hire, train, or make room for additional frontend staff to manage your phones. Our technology is always cutting-edge, and when it comes to service excellence, we have the bases covered.
• Unified Communication: With our dedicated virtual office answering, you can outsource everything – customer care, helpdesk support, voicemail, administrative assistants, and more. Housing all of your communication channels under one roof makes for a consistent, unified approach to customer service. We can even provide free 1-800 numbers to give your small business a more professional appearance.

When it comes to your work, cutting corners and slacking on service is no way to operate. You are dedicated to the growth of your small business, and we are dedicated to helping you achieve your goals. So get started on your 14 day trial today, and find out more about what our national company can do for you. Specialty is the leading answering service for small businesses, delivering a big business feel on a small business budget.