Call routing service.

Forward thinking for your busy phone lines. SAS is always on when you need us!

When you decide to use a call routing service, you are looking for a company that makes customer service more manageable and handling complaints more convenient. The last thing you want is a call answering service that is completely inappropriate for your needs, contacts you at inconvenient times, or uses unfamiliar protocols. Given this reality, it can be a little disconcerting to discover that only 25% of call centers use external quality control measures, and another 25% of those centers are dissatisfied with their own telephone services. Fortunately for you, Specialty’s call routing service is an all-in-one sales, service, and logistics solution designed to meet all of your needs.

Phones ringing off the hook? You need a safety net. SAS offers around-the-clock reception for about $8 a day. Can’t catch that call? Don’t worry. We have you covered.

SASDelivering Outstanding Customer Support

SAS offers a variety of customizable options for in-call routing that are created with your business in mind. Our routing protocols allow you to select the methods that work best for you, constructing a system for inbound calls and live messaging services to match. While call forwarding is the most straightforward and common method of routing, our personalized service ensures that you only handle the calls you want, when you want.

How It Works.

Call forwarding is highly cost-effective, requiring no new staffing and no installation of additional materials. Routing protocols can be adjusted depending on your needs at certain times of day, and if you would like, leads can be distributed evenly to your sales team based on geographic location or directed to particular individuals according to your instruction. We can also easily amend our answering to accommodate changes in your on-call rotation. Forwarding your phones to us offers a variety of options for implementation:

• Traditional Call Forwarding: Turn our answering service “on” and “off.” This feature is simple to use. To transfer calls, pick up the phone and dial *72 followed by your unique “call forwarding” number. Once the operator picks up the phone, your calls are routed to the service. To disengage the answering service simply dial *73.
• No Answer / Busy Call Forwarding: When someone at your company cannot answer the phone in a designated amount of rings or if the line is busy, calls will be transferred directly to us. This protocol gives a business the option to answer calls in their office and have us pick up when they are unable to do so themselves.
• Ultra Call Forwarding: Ultra call forwarding is a way to remotely activate, deactivate, or change the forward-to number from any touch-tone telephone. This feature allows the customer to forward their phone calls from a remote location.

The Benefits.

Our team of more than 300 call center agents work within the guidelines you provide, and we are available 24 hours a day and 7 days a week to represent your business. We have an extensive series of internal and external quality control measures in place to ensure exceptional service at every turn. Flexibility is the name of the game, and when it comes to call routing, we are the industry’s star players.

• Customized Screening & Return Calls: You set up the routing definitions and tell us how and when to reach you. We’ll let you know who is on the line and relay the nature of their call. If you choose to speak with them, our operator will patch the call directly to your line. For those callers with whom you are unable to speak, we will take a message and deliver the information to you via text message (SMS) or email.
• Seamless Integration: Our services can be utilized with all major telecom providers. Contact one of our representatives to see just how easy it is to partner with SAS.
• 2-Week Free Trial: We are confident in the services we provide, and we want you to feel the same way. That is why we offer prospective customers a 2-week free trial. There are no gimmicks or hidden fees, and no obligation to sign on once your trial period ends. You have nothing to lose!

So give us a call today. We can’t wait to hear from you! Stop using an answering service that doesn’t know who you are. Partner with our national team and start focusing on what matters most: running your business. Specialty’s call routing service, working around-the-clock to meet and exceed the needs of your organization.