Emergency dispatch service.

If disaster strikes your business, will you know what to do? SAS delivers reliability and dedication when you need it most.

Hoping for the best, but preparing for the worst. As a business owner, this may not be something that you think of on a daily basis. However, if disaster strikes, is your business prepared to weather the storm? The reality is that in the five-year span from 2009 to 2012, there were 577 government declared disasters. Hurricanes, flooding, severe storms, landslides, fires, and other natural or manmade disasters can derail the course of business as usual, and there is often little that can be done to prevent the unfortunate from occurring. What you can do, though, is prepare. Specialty’s emergency dispatch service can help.

When emergencies arise, seconds count! In a disaster, fast, effective service is the hallmark of reliability. That’s where we come in. For about $6 a day, SAS is on your side.

SASDelivering Outstanding Customer Support

Do you have a recovery plan for your business? Do you have natural disaster insurance? A backup generator? Most don’t. How will you keep in touch with your clients in the event of a crisis? When all else has gone wrong, SAS can be a steadying force for your business. Our live-voice operators will work around-the-clock to keep you connected with clients, employees, and colleagues. Our service dispatch is customized to match your requirements, so all situations are handled exactly the way you envision. You can create an unlimited number of emergency contacts, each with a unique contact method, and our operators will meet every request. Whether we are answering an alarm call or helping you through a fire, there is peace of mind in knowing that professional agents experienced in emergency dispatch are at your disposal.

How It Works.

Our team of more than 300 agents can handle upwards of 100,000 transactions a day. They are trained to respond calmly and efficiently to even the most drastic disaster situations. Most importantly, they are always available, 24 hours a day, 7 days a week. To provide the fastest notification service possible, we make a commitment to answer every phone call in 3 rings or less. We are passionate about providing the most reliable, prompt emergency dispatch service possible.

• Emergency Dispatchers: Our staff will work with you to establish a pre-determined plan for processing and dispatching disaster information. Then, following your protocols, we will know whom to contact in accordance with each specific situation we may encounter. First responders and local law enforcement, such as police, fire, and EMS services, will be alerted immediately, keeping response time at a minimum.
• 9-1-1 Broadcasting: In the instance of a natural disaster, a customized message can be disseminated to your database swiftly and accurately to provide instructions regarding evacuation plans and emergency relief. This distributes the same exact message to as many people as you require, so there will be no confusion or misunderstanding. It’s an ultra-fast way to communicate with your employees and those you serve.
• On-Call Adjustment: We know that in difficult circumstances, it may be necessary to rotate your on-call personnel frequently to address the changing needs of your business and community. We can easily adjust our on-call procedures to accommodate modifications in your schedule so that there will be no lag time between a client’s need and your response.

The Benefits.

Working with us means you will have a courteous, professional agent providing assistance during emergencies, no matter when they occur. We make certain that your staff has the information they need to work efficiently in times of crisis, and we have sufficient backup resources to ensure that we never go down.

• Professional Image: Professionalism is essential for any company, and especially so when it comes to unforeseen catastrophes. Being cool, calm, and collected when frantic clients call is of vital importance. Our support specialists will help to instill a sense of trust in your ability to help customers when it really counts.
• Reduce Costs, Increase Productivity: You don’t have to worry about hiring additional administrative personnel or purchasing any special telecom equipment. We have you covered. Utilizing our services in the event of a disaster gives your employees the freedom to focus on what really matters, and leave the endless stream of calls to us. At SAS, we have the tools, and we make them work for you.
• No Added Emergency Charges: Our pricing packages are all-inclusive, and we will never charge you extra for emergency situations. Per-minute billing means that you will only pay for the operator time you use. We know that affordability is a key factor in deciding which answering service will be best for your business, so keeping our costs low is always a priority.

In times of crisis, reliability is the name of the game. Having a nationally recognized answering service on your side is like adding a valued extension to your company. Improve your response time, improve your efficiency, and improve your business. Get started on our answering service free trial. You have nothing to lose, and everything to gain! Specialty is the leading answering service for emergency dispatch, treating every call with the seriousness it deserves.