Security system monitoring service.

Sound the alarm! Poor customer service is robbing you of business! Secure your client base with a little help from SAS.

You sell peace-of-mind. Customers buy your systems and services so that their property and possessions will be protected 24-hours a day, 7-days a week, without fail. Your customers are purchasing confidence in your ability to keep them safe. The first opportunity your organization has to foster this feeling begins with a phone call. So when prospective clients call, will they be greeted by a computer-generated voice and a menu of options? Or will the call be answered by a courteous client service representative who will handle their issue with patience and professionalism? We believe the answer is obvious. Only a live call center can reassure. Only live-voice operators can exhibit understanding and care. When it comes down to it, live-voice operators vastly contribute to the commitment to excellence that your customers expect. Specialty’s security system monitoring service shares that commitment.

The security industry is highly competitive. With systems costing up to 3K, missing even one call can set you back. For less than $1 a day, SAS is like your own in-house call center, maximizing every opportunity to acquire new business.

SASDelivering Outstanding Customer Support

SAS has over 300 skilled call center agents located within the continental United States. On average, our agents manage 10,000 calls daily, but have the capacity to handle upwards of 30,000 calls per day. In any industry, prompt service is important. In the security systems industry, prompt service is imperative. That is why our specialists aim to answer every call within 3 rings or less, and more often than not, they respond to your caller before the first ring! This quick, personal care is exactly what customers are looking for when placing the safety of their businesses, homes, possessions, and most importantly, their families, in your company’s hands. We train our call center staff twice as long as the industry standard, and our internal customer service monitors review over 2,000 calls a month. That means your image will always be appropriately conveyed, and every caller will receive the utmost in considerate care. We have a reputation for being the best of the best, and it shows.

What We Can Do.

We understand the dynamics of your business. We will work closely with you to design and implement a monitoring plan that is customized to meet the specific requirements of your organization. Whether we are providing overflow call center support or manning your phones entirely, utilizing the right answering service will improve your reputation and legitimize your business. Some of the features we offer are:

• 24/7 Inbound Answering: Operators are available 24 hours a day, 7 days a week, always ready to provide a courteous, knowledgeable, live-voice response. Whether your security systems are activated in the event of a crime or emergency, or if they are accidentally triggered at a retail store or office, we work quickly to dispatch emergency personnel, notify your staff of possible system malfunctions, and resolve customer service issues at any hour of the day or night.
• Email & Central Station Alarm Monitoring: Some alarm systems will send an automatic email in the event of a security breach. Our representatives will monitor all incoming emails and respond via live call, following the appropriate protocols for customer verification. We are your central station monitoring agent, managing communications swiftly and accurately, 365 days a year.
• Bilingual Support: America is an increasingly diverse society, so businesses must be prepared to assist non-English speaking callers. To address this need, our call center is staffed with a number of operators who are fluent in both English and Spanish.

The Benefits.

We are your partners in nationwide client support solutions. We know that 81% of companies who deliver strong customer service outperform their competitors, and we know that 82% of business owners say their main source of new revenue is referrals. In order to gain the trust that will have your clients singing the praises of your business, you need to demonstrate your dedication to continuous care, wherever and whenever they need you. Our call center agents provide a higher echelon of telecommunications services that will put you on the road to an expanded client base and an increased bottom line.

• Advanced Technology: We are able to integrate with any online system you have in place to make partnering with SAS an easy transition. Our staff regularly researches the latest technological advances to make certain our clients have the best resources available in today’s market. With servers continuously backing up customers’ data, and backup generators to keep us going in the event of a power outage, we have you covered.
• Safe & Sound: We are PCI compliant and ISO 27001 certified, doing everything in our power to safeguard sensitive information. We employ very stringent security measures, restricting physical access to our facility, requiring badge clearances to get from A to B, and prohibiting cell phones at our workers’ stations. Between firewalls and anti-virus software, we use every means possible to protect your customers’ privacy.
• Manufacturers’ Value-Added Service: DIY home security systems have to be monitored by someone, otherwise, what’s the point? Working with SAS as the primary contact for your DIY monitoring systems couples your trusted name in home security with our trusted name in telephone answering.
• Professional Representation: Customers need the reassurance that a reliable, competent company is going to provide them with the security monitoring services they need. We work diligently to represent your company so flawlessly that callers will believe they are speaking directly to your office. Our operators are trained in superiority, and we consider ourselves an extension of your business. You want clients to be certain they made the right decision in purchasing your security systems and services. We can help.

We invite you to take advantage of our 2-week free trial. Give us a try! No gimmicks and no obligation to sign on after your trial period ends. There are many telephone answering service companies out there, but if you are looking for the gold standard in customer care, you need SAS. We offer knowledgeable, reliable service at an affordable price. Specialty is the leading call center for security system monitoring, delivering the utmost in prompt and professional service solutions that will give your current and prospective customers the peace-of-mind they are paying for.