Apple Inc. was started in 1976 with an initial investment of just $500 and a $25,000 order. It’s now the world’s largest business, worth more than $700 billion in market capitalization. Apple’s

The fax machine has gone electronic! It all started in 1823 when English inventor, Francis Ronalds, built the first working electrostatic telegraph. Fast forward to 1833, to find Germans Carl Friedrich Gauss

Role play is a viable business customer service training tool that encourages best practices and thoughtful discussion amongst team members. It can be a little unnerving to “act” in front of your

You’re ready for your first answering service, but with so many options out there, you have no idea which will work best for your business. We know how tedious the process of

What’s your management style? Would you say that you are more inclined to cater to your boss, do you spend more time working with your direct reports, or do you fall somewhere

The first impression a customer has of a company is usually made by the receptionist. And if that’s your job, then maintaining a professional demeanor is essential in everything you do. While

For many people, text messaging has replaced the art of real conversation. It’s easy and direct, and it saves users an abundance of time. This is also true in the health care

Closing up shop at 5 p.m. doesn’t mean that your business won’t continue to receive calls after hours. For many industries, having callers greeted by voicemail after the doors close for the

On a scale of 1 to 10, how boring is your office? With a 10 being straight up dullsville and a 1 being the joint is jumpin’, we would guess that the

Think about your perfect employee for a second. Visualize them: the face of Giselle Bundchen with the brains of Hilary Clinton, or maybe the build of Thor with Albert Einstein’s grey matter.