Guess what? We launched our new call center website sascallcenter.com and we’re in love! We wanted to make things clear for our clients who are primarily interested in outsourced call center services,

Did you know that call centers handle about 70% of all business interactions, and manage approximately 46 billion inbound calls a year? They are some pretty big numbers, and those statistics are

You practically jumped out of bed from another one of those horrible dreams. Your partner rolls over and asks, “Another one of the night terrors, honey?” You nod sheepishly between chest-heaving sobs

When I was in college, I used to work for the Alumni Relations Office, and let me tell you, there is no one more distressed than a 70-year-old alum who can’t figure

Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University

Jane is an amazing small business owner, but she can’t do everything. Between answering her phones and responding to emails, she has no time to WOW new customers. The result: Jane is

When something goes wrong with my computer, I get angry. Oftentimes, I get irrationally angry, and start hitting things, which, I’m told, doesn’t actually help my internet connectivity as I would like

You practically jumped out of bed from another one of those horrible dreams. Your partner rolls over and asks, “Another one of the night terrors, honey?” You nod sheepishly between chest-heaving sobs

The 3-letter acronym, PCI, stands for Payment Card Industry. Complying with PCI rules and regulations is mandatory for any retailer or organization that transmits or stores protected cardholder data such as credit

I really don’t like to talk on the phone. It’s been that way since I’ve been a little kid. I used to get so anxious that I had to write down what