Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get

 Almost every company outsourcing to a live answering service uses some form of on-call dispatching for their after hours or business hours calls that require immediate attention. And why not! Businesses

It’s National Small Business Month and your phone is probably ringing off the hook! To celebrate, and to make sure you’re not missing out on any potential opportunities, we wanted to highlight

May 8th is National Receptionists Day, a chance to show your receptionist how essential they are to the success of your business. Receptionists are the voice of your company and your brand.

Known as the granddaddy of call center technology, Ronald A. Katz invented many of the technology call centers use today like Automatic Call Distributions (ACD), Speech Recognition and Computer Telephone Integration (CTI).

See Video Transcript Hi everybody! Steve here at Specialty Answering Service and today I’m here to talk to you about improving your lead response time with a 24-hour answering service. now when

Earth month is a global celebration of hundreds of nations to drive education and engagement on environmental issues. At Specialty, we want to do our part to educate customers on how using

By now, you’ve probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day – like viewing your call log

Ever wonder how you’re able to stream music, videos and games, all while chatting online with your BFF? The answer is Session Internet Protocol, also known as SIP. SIP is the signaling

Many factors should be considered when you’re determining how to best structure your answering service account. Ultimately, the final number of questions depends on how your organization is structured and your outsourcing