Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Salesforce, Zendesk, Office

A predictive dialer is a system that is programmed to dial multiple phone numbers at the same time, and is used by many businesses for things like telemarketing, appointment reminders and follow

CTI, or Computer Telephony Integration, is a general term used to describe technology that allows computers and telephones to communicate with each other. For example, if you call your bank and press

When you call a business and the automated attendant at the call center picks up and asks how they can be of service, did you ever wonder how the computer can understand what

If you’re relying on someone else to take your messages, you need the information to be correct 100% of the time. Otherwise, you could wind up wasting time playing Sherlock Holmes, or

Way back in the day, before automatic call distribution technologies evolved, calls used to be manually routed by operators working massive switchboards – so gigantor and with so many lines that many

Specialty Answering Service’s Terms of Service and Privacy Policy are getting an update effective November 1, 2018. By using our services on or after that date, you’ll be agreeing to these revisions.

Telemarketing may seem like an annoying thing that companies do at the most inconvenient times (like when you’re playing the speed round on Family Feud while cooking dinner), but it’s actually a

Chickens are great at laying eggs and being eaten, but they can’t answer a phone to save their lives. If your receptionist is poultry-fied to answer the telephone, it’s time to upgrade

At Specialty Answering Service, not only do we love answering phones, but we also love being creative and giving away things for free (hello 2 week free trial!) If you love free