Imagine that you are speaking with a customer service representative to place a balloon order for your kid’s first birthday. Everything seems to go smoothly, so you hang up, certain that the order

In the first part of this 4-part series, we talked about the various pricing strategies that businesses follow. And if you skimmed it, then you know there are a slew of different

If you are a small business owner, the success of your business isn’t about how cool your logo is or what your product does – because chances are, there are other small

Speech analytics technology is deployed in most customer service call centers to enhance the customer service experience. Essentially, speech analysis technology monitors phone calls and directs call center agents by taking cues from the caller’s natural language.

Did you ever wonder how your customer service calls are instantly transferred to the right person or department, and all you have to do is say a word or two? Behold the magic of

The job of a virtual assistant is never easy. Imagine dealing with hundreds of calls a day, often for similar issues, and having to repeat yourself over and over. It would be

If you’re toying with the idea of starting a call center, then we have the infographic for you! From the type of call center to your target market to technology, there’s a lot

Thank you for being a Specialty Answering Service customer and giving SAS the opportunity to help you run your small business! Our focus is on creating a useful answering service product that

Creating the best answering service for the small businesses we answer for is a team effort. Evaluating your telephone calls and providing feedback about our call center operators is the one of

We will be conducting necessary database maintenance and migrating our call center platform to Amazon Web Services this Sunday, May 15th. The maintenance is scheduled to start at 12:00 AM PST and