How often do you use your phone to actually call someone? Based on mobile phone usage trends, the answer is, not as often as you used to. For people in the customer

So you’ve decided to open up a business, but like most people just starting out, your budget is probably lacking. Some startups may require a sizable investment to move forward, while others

Is that cubicle starting to get to you? Have you been gazing longingly at your calendar, praying that the island paradise picture materializes, and you suddenly find yourself on a white sand

The first call center was founded in 1957, operating under the name Life Circulation Co. and owned by Time Inc. Established to increase LIFE magazine subscriptions, it was the forerunner to today’s

Despite the perpetual expansion of technology in business, did you know that talking with a real person is still the preferred method of communication 79% of the time? There can be no

Despite the brutal cold and unpredictable weather that Mother Nature threw at many of us this past winter, one thing is as predictable as the sun. After winter comes the spring. And

When you run a small business, you may not have the funds to hire the right talent. As a result, business owners feel overwhelmed by the prospect of doing everything from design

80s Flashback: Knight Rider. If you remember the show, then you’ll remember KITT, the car that could talk to its driver, Michael Knight. Was that a dialog system? Quite possibly. A dialog

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Do you know why first impressions matter for business success? It’s because of a phenomenon that famous business author Malcolm Gladwell refers to as thin slicing. Thin slicing means that we often