How you answer the phone in your office versus how your answering service answers may not always be the same. While it’s important that both you and your answering service are on

As someone who works for an answering service, and as someone who tries to explain to other people (aka my grandmother) what it is that I do, it was brought to my

The first couple of days (or weeks) after hiring an answering service can be a challenge. Not only do you have a new communication channel to keep track of, but you also

Answering services are great resources for real estate agencies! They can make sure you aren’t missing calls from your listings, handle your calls while you’re on a showing, provide lock box codes

The Office is a mockumentary that follows the employees of Dunder Mifflin around to document their daily activities. I know this show well as I’ve been binge watching it for the last

Villains are a staple of any great cinematic experience. They go against the norm in every way possible, and leave you hanging on the edge of your seat waiting to see what

Great customer service is the best! It’s like playing with a puppy while eating a marshmallow only box of Lucky Charms while falling asleep on your grandmothers lap – yeah, it’s that

The most constant aspect of life is that it’s always changing, and when things change, you have to adapt right along with it. Ironic, isn’t it? Most of the time, change happens for

As an answering service, we’re obviously way into phones and the technology behind how they work. Since Super Bowl LII (go birds!) is coming up, we tried to see how we could

January is National Soup Month. Aside from the fact that there’s a near 100% chance you didn’t know that, you’re probably wondering what soup has to do with customer support. The answer?