The first major snowfall has hit the northeast, and you know what that means. Mother Nature has made the incredible leap from summer to winter, barely skimming fall on her way. For

Receptionists of the world will tell you that the gold standard in telephone answer phrases is, “Thank you for calling [insert company name here], this is Jamie. How can I help you

We’ve all had this experience. You come home, and your spouse, parent, friend, child or partner tell you that someone called for you. The exchange goes something like this: Spouse:                “Someone called

From the days of early man, communication has evolved in ways that our cave-dwelling ancestors could never have imagined – petroglyphs to smoke signals, carrier pigeons to semaphore, Morse code to hand-written