The Specialty Answering Service Blog

Receptionists of the world will tell you that the gold standard in telephone answer phrases is, "Thank you for calling [insert company name here], this is Jamie. How can I help you today?" Simple. Straightforward. Boring. Work is mundane enough without bringing such low expectations to the repetitive task of serving customers.…

When you’re new to outsourcing, it can feel like you've walked into a conversation where everyone knows what they're talking about but you. If you're dealing with an answering service support rep or navigating our web portal, there's a whole new set of terms and phrases you may be exposed to. While…

How many times have you called your doctor's office and knew right away that you were speaking with their answering service? From asking an excessive amount of questions to simply not handling the call correctly, there are a few ways the interaction can fall flat. If communication is being outsourced to an…

Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a hard time getting customers to stick around. Alternatively, a business that has an amazing support staff but a mediocre product…

The holidays are almost here. Hooray! While people may forget to wash their hands after going to the bathroom or forget their anniversary was yesterday, there's no doubt they'll remember to call your store about that Hatchimal shipment, or to find out why their next-day-air package hasn't arrived. Seriously, where is that…

Answering services aren't always answering services. Sometimes they act like answering services, other times they're virtual receptionist services, and other times they can be call center services.  So what's the difference? Which one of these 3 services does your company need? To help you decide, we took 7 different inbound call scenarios…

We’ve all had this experience. You come home, and your spouse, parent, friend, child or partner tell you that someone called for you. The exchange goes something like this: Spouse:                “Someone called for you while you were out.” You:                       “Who was it?” Spouse:                “I don’t know. Karen something or other.” You:                      …

Just this past year, all 50 states have passed laws that require businesses to notify their customers in the event of a data breach, and according to a report from the Identity Theft Resource Center, there have been a total of 864 data breaches from January to August 2018. With over 30…

From the days of early man, communication has evolved in ways that our cave-dwelling ancestors could never have imagined – petroglyphs to smoke signals, carrier pigeons to semaphore, Morse code to hand-written letters. But for all the ways that society has changed since the invention of the telephone in 1876, it now…

You've taken our quizzes, you've read our coloring book, now see if you can complete our crossword puzzle! We've put together a challenging call center themed crossword puzzle for anyone who thinks they know a thing or three about the call center industry. Check out the puzzle below and find the crossword clues…