The Specialty Answering Service Blog

If your business is new to using an answering service, you may have questions about what an answering service is capable of. For example, you may want to know if the operators can access your software, if they can sound like they are working in your office, or if they can transfer…

Chickens are great at laying eggs and being eaten, but they can't answer a phone to save their lives. If your receptionist is poultry-fied to answer the telephone, it's time to upgrade to a live virtual receptionist service and put the chickens back in the coop.

With Autumn peaking her fuzzy little head through the changing leaves, Specialty Answering Service is starting to get in the Halloween spirit. What better way to celebrate all things spooky, than by creating a website totally dedicated to The Voder! What is the Voder you ask? Good question. The Voder was the…

Virtual receptionists are the employees that answer your calls in an answering service. From helping you answer phone calls to freeing up your time to foster more meaningful relationships with your clients, learn the top 6 signs that you should hire a virtual receptionist and why hiring one could be one of…

At Specialty Answering Service, not only do we love answering phones, but we also love being creative and giving away things for free (hello 2 week free trial!) If you love free icon downloads and cute artwork, please download any of the below icons for your business or personal use! Call Center…

Answering the phone "hello" is so last week. If you're looking for some spicy new ways to greet callers, we've put together 100 funny ways to answer your home phone, cell phone, or even business phone. From pop culture aficionados like "The Jerry Maguire" or "The Titanic" to characters like "The Cowboy"…

Is your receptionist scaring potential customers away? Maybe it's time to upgrade to a professional live answering service. Check out this bad customer service video of a call center rep yelling at a customer over the phone!

Welcome to the first step in the process of picking the best answering service for your business: deciding if you need an answering service in the first place! It's a great question, but the answer isn't always easy. There is no equation to plug values into when you're deciding if your business…

Updated July 2018: Please click on this link "The Ultimate HVAC business plan" to download the ebook. You love what you do, but you can’t stand your employer. So you’ve decided to go solo and parlay your HVAC career into your own business. It shouldn’t be too hard, right? You have a…

Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software allows calls to be routed to the appropriate distribution (think "press 1 for…