The Specialty Answering Service Blog

The North Pole Elves, aka Santa's Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the cookies – wrong elves.) These pointy-eared beings may be hidden from view nearly the entire year, but much like SAS' call…

You know the phrase. “For quality assurance, your call may be monitored or recorded.” Those words ring out millions of times a day as consumers contact businesses for customer service and support. But how about this – call recording started out in the air traffic control industry after the invention of magnetic…

Reflect for a moment on how often you’ve dialed up a business and heard this: “Your call may be monitored or recorded for quality assurance purposes.” Sounds all too familiar, right? That phrase is commonplace these days, and it generally means that the company you’re trying to reach, or the answering service…

When you think about it, it costs an awful lot to fill your office with staff. We're not just talking about the salaries that you're paying. There are slew of expenses that, taken as a whole, may make your head spin. It's a little thing called overhead, and there's usually nothing little…

As a business owner, you're going to get two types of solicitation calls on your line: 1) live-operator telemarketing calls, and 2) robocalls. Live-operator telemarketing calls are exactly what they sound like - operators call through a targeted list of contacts, trying to solicit business. Robocalls, aka voice broadcasting, are automated messages,…

As we’ve seen over the past few weeks, Mother Nature is unpredictable. One minute, she'll give us sunshine and blue skies, and in the next, a hurricane will be barreling down your door. While we can't always fully prepare for Mother Nature's wrath, ensuring that your business' communication lines are in constant…

When it comes to your company, how do you define success? Is it solely about your bottom line? How about meeting your sales goals, what your employees think of you, or how many people's lives you've improved? Depending on whom you talk to and what industry you're in, success can mean any number of…

When you call your TV service to find out why cable is on the fritz and hear, “For Service, say 'Service,' or press 1,” that’s Interactive Voice Response or IVR for short. Basically, IVR allows a combination of voice and keypad responses to get callers where they want to go. IVR makes…

If you’re thinking of outsourcing call handling to an answering service, or if you’re already using a call center but wondering if you selected the best service for your budget, then reading this comprehensive guide to answering service pricing should move to the top of your to-do list. With the right call…

Picture this – it’s approaching 9 o’clock in the evening, and your office has been closed for a few hours now. Much to your chagrin, you’re still there, chipping away at the mountain of paperwork and patient records that accumulated throughout the day. This is the third night in a row that…