The Specialty Answering Service Blog

Let’s say that you're an equipment manufacturer with multiple products. You have a division that builds rockets, another that builds washing machines, and another that builds garage door openers. Each product has its own toll-free support number for customers to call for assistance. Each of those numbers rings to your in-house telephone answering service, where…

A great script is more than just a few steps strung together. It's the core of your answering service experience, creating the right set of questions that will guide the operators and keep call flow as smooth as chocolate silk pie. In the infographic below, we've let you in on a little…

What happens when you let a robot answer your phones? The simple answer is, nothing good. Even if it's a super friendly virtual robot like Siri or Alexa, there are just some things that robots can't do. Let's start with empathy, for one. How can a robot address an upset caller? If…

When it comes to creating the ideal answering service script, it can be a little challenging to know exactly what to include. For certain businesses, basic information is perfectly fine. But what if you require the operators to ask multiple screening questions? Should your script include every last tidbit of information you need…

How do you measure success at your company? By how many likes you get on Facebook? How many employees decide to jump ship or stay for the long haul? How many testimonials you have posted on your website? There are about 8 million ways to determine the effectiveness of your business. In…

Did you know that the explosive growth of smartphones and tablet PCs in the last decade resulted in 12.5 billion devices being connected to the Internet? That’s almost twice as many as the world’s 6.8 billion people! According to Cisco’s Internet Business Solutions Group, the Internet of Things (IoT) is the point…

If you've hired an answering service to manage your calls, then virtual receptionists, not your own employees, are likely the first point of contact for your customers. Since these receptionists aren't sitting in your office with firsthand knowledge about the inner workings of your company, you'll need to manage outsourcing a bit differently that you…

My smartphone has changed my life. As a small business owner, being able to check my email, update orders, and research companies on the go is absolutely invaluable. Unfortunately, just because my phone is smart, it doesn’t necessarily imply that the user is. As a result, the smartphone is dropped. Repeatedly. And…

Welcome to part 4 of our Small Business Pricing to Win series. In Parts 1, 2 and 3, we explored pricing strategies, factors that influence price, and how to decide on the right price for your particular offering. In this last entry, Part 4, we will show you the 6 most common mistakes that…

Has this ever happened to you? You walk by the front desk at the office and find the receptionist hidden behind a magazine or glued to their iPad. The phones are ringing off the hook, literally screaming for someone to pick them up. Eventually, the ringing stops, and the sound of new business blowing…