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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Posted by in Pricing

This is part 3 of a 4-part series on the logic behind pricing your product or service to win in your respective marketplace. In Part 1, we looked at the various pricing strategies that are prevalent in the market, and in Part 2, we discussed the external and internal factors that determine price. In…

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Posted by in Funny, Videos

Imagine that you are speaking with a customer service representative to place a balloon order for your kid's first birthday. Everything seems to go smoothly, so you hang up, certain that the order will be delivered just in time for little Joey's big day. All the guests arrive, the party starts, and instead…

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Posted by in Pricing

In the first part of this 4-part series, we talked about the various pricing strategies that businesses follow. And if you skimmed it, then you know there are a slew of different pricing models for businesses to sift through. To recap, the top 5 pricing models we discussed were Value-Based Pricing, the…

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Posted by in SAS Products

Wouldn't it be great if you could automatically receive a report of every call you had last week so that you could follow up on new leads? Or how about taking a look at the number of minutes you've used each day to see if you're nearing your plan threshold? With Scheduled Reports, reviewing…

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Posted by in Pricing

If you are a small business owner, the success of your business isn’t about how cool your logo is or what your product does – because chances are, there are other small businesses with cooler logos and products just like yours. Now don’t get us wrong – marketing is of course what…

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If you've ever watched television for more than five minutes at a time, then there's a solid chance you've seen the Lincoln commercial featuring everyone's favorite Texan, Matthew McConaughey. “It’s not about hugging trees. It’s not about being wasteful, either. You just gotta find that balance.” If you're having trouble finding that…

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Posted by in SAS Products

So you’ve made the decision to use an answering service, and after much deliberation and thought, you’ve come to the conclusion that Specialty Answering Service is the right fit for you. Hooray! But wait, there's more. SAS is more than just a virtual receptionist service. Aside from giving your customers 24/7 live operator assistance,…

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Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost yearly revenue have just flown by: Thanksgiving, Black Friday, Super Saturday, and Cyber Monday. And there are still 19 shopping days left…

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Posted by in SAS Products

In a world of constantly evolving mobile technology, being on-the-go has never been easier. With a few quick clicks of your smartphone, you can binge watch your favorite TV show, update your Twitter feed, and let your friends know you’re running late for your dinner date. But what about your business? Can you…

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Posted by in SAS Products

Stressing out over updating your on-call schedule? Great news! The SAS on-call schedule creator makes building reach, warm patch, cold patch, and email on-call work schedules a breeze. Keep reading to get the scoop on 4 cool features that come stock with our call center scheduling tool and build your rotations like a pro!…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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