x

The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Posted by in Infographics

Speech analytics technology is deployed in most customer service call centers to enhance the customer service experience. Essentially, speech analysis technology monitors phone calls and directs call center agents by taking cues from the caller's natural language. Among other benefits, monitoring keywords the caller has used can bring up the best script for the virtual receptionist to help…

Read more

Did you ever wonder how your customer service calls are instantly transferred to the right person or department, and all you have to do is say a word or two? Behold the magic of Automatic Call Distribution, or ACD for short. Everyone has strengths and weaknesses, including call center operators. Let's say that Alberto…

Read more

The job of a virtual assistant is never easy. Imagine dealing with hundreds of calls a day, often for similar issues, and having to repeat yourself over and over. It would be maddening. That's where Agent Assisted Automation comes in - using pre-recorded audio, desktop integrations and tools to make an operator's…

Read more

If you're toying with the idea of starting a call center, then we have the infographic for you! From the type of call center to your target market to technology, there's a lot to consider. We've put together a bunch of info that will help you create a comprehensive answering service business plan.…

Read more

Posted by in SAS Products

With the upcoming presidential election, everybody's talking about making your voice heard. While one vote among millions may not seem like much, it counts. But elections aren’t the only place where your voice can affect change. Have you ever rated a Specialty Answering Service operator? When you outsource to Specialty Answering Service, you…

Read more

If you’ve ever placed an online order, you’ve probably fumbled around, surfing your favorite retailer’s website for the perfect product. When you don’t know the item number or exact name of what you’re looking for, it can take a little time to fill up your shopping cart. That’s fine if you are sitting on…

Read more

Posted by in News

Thank you for being a Specialty Answering Service customer and giving SAS the opportunity to help you run your small business! Our focus is on creating a useful answering service product that improves the thousands of clients we have the pleasure of working with. To ensure that we can continue to develop useful…

Read more

Posted by in Holidays

When you imagine your summer vacation, do you hear the gentle sound of the waves being drowned out by the non-stop droning of your cell phone? Worrying about your customers while you're trying to escape from reality will definitely put a damper on things. You know that even one missed call can have an impact…

Read more

Managing calls for thousands of industries and millions of scenarios is no easy task. Each small business is unique, and it would be impossible to memorize the nuances of the thousands of businesses a call center may answer for.  So when customer service agents are allowed to tell callers they are speaking with the answering service, call flow is…

Read more

Tags:

Posted by in SAS Products

Creating the best answering service for the small businesses we answer for is a team effort. Evaluating your telephone calls and providing feedback about our call center operators is the one of the most effective ways for our customers to communicate what's working, and what's not, about our agents. We’ve designed a rating…

Read more

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2024 Specialty Answering Service
All rights reserved