The Specialty Answering Service Blog

We will be conducting necessary database maintenance and migrating our call center platform to Amazon Web Services this Sunday, May 15th. The maintenance is scheduled to start at 12:00 AM PST and is expected to last around 60 minutes. During this time you will not be able to access any SAS services.…

Whether you run a small dental practice or a large oral surgery office, every call you miss equals revenue lost. Statistics show that 67% of callers will hang up if they can’t talk to a real person. So if you are sending callers to voicemail when things are busy, about 7 out…

According to the latest Wells Fargo/Gallup Small Business Index, optimism among small business owners is at its highest since 2008. Jobs are expected to increase, and it is also anticipated that the financial situation will improve going forward. Here is a list of 5 quick ways that can help you take advantage…

Did you know CSRs answer over 5 million calls annually? And you thought you got a lot of calls. Yeah. No. In the infographic below, we’ll pick apart the noggin of an awesome call center agent so you can see the the anatomical functions behind just how she (or he) is able to take…

Let's pretend there are only 4 people in your Princess Bride Call Center's customer service department. Now let's say that one of you spontaneously grows a 6th finger and has to make a mad dash to Miracle Max for a cure. On no! Your four person department is now down to 3.…

Hello to all of the amazing small business owners of the world! Do you need to keep tabs on the calls you're missing while grabbing a coffee at Starbucks? Need to change where your messages are being sent while you're getting an executive manicure? Want to make sure Beth in sales knows you've already contacted Mr. Jones about the status…

At Specialty Answering Service, we love every customer. We could be super traditional and send boxes of chocolates and little candy hearts to you, but we're way more digital. We're celebrating our Valentine's Love for our clients with new features in our portal. If you already have access to our newest portal,…

You might have been one of the 40 million Americans who were affected by the now infamous Target security breach that occurred during the 2013 holiday season. And if you were, then chances are you called them in a frenzy to find out what exactly happened to your personal information. With millions…

If you are a small business owner looking for ways to increase your customer base, you're behind the 8 ball if you haven't read Blue Ocean Strategy. If you haven't read it, there's a good chance you're too busy to ready it. So, we’ll save you some time. Here's a summary with…

Every day, thousands of innocent carrier pigeons die in drone accidents. Start saving lives today and use Specialty Answering Service. Save a pigeon. Save your business.