The Specialty Answering Service Blog

As a small business owner, you might feel that no one outside of your organization is interested in the data that you handle. They are. Small and medium sized businesses are vulnerable to cyber-attacks seeking the financial and identity-related information of their customers and employees. According to the 2015 Data Breach Investigations…

How often do you use your phone to actually call someone? Based on mobile phone usage trends, the answer is, not as often as you used to. For people in the customer service industry, manning the phones isn’t the only station that needs to be monitored. In fact, these days 94% of…

So you’ve decided to open up a business, but like most people just starting out, your budget is probably lacking. Some startups may require a sizable investment to move forward, while others can get away with a smaller budget. But with everything from letterhead to office space to utilities, how can you…

Is that cubicle starting to get to you? Have you been gazing longingly at your calendar, praying that the island paradise picture materializes, and you suddenly find yourself on a white sand beach with a mojito in your hand? Well, that's not going to happen – unless you stumble upon a magic…

The first call center was founded in 1957, operating under the name Life Circulation Co. and owned by Time Inc. Established to increase LIFE magazine subscriptions, it was the forerunner to today’s modern call centers, and business communications have advanced significantly since then. Before computers, communication was possible via giant switchboards called…

Despite the perpetual expansion of technology in business, did you know that talking with a real person is still the preferred method of communication 79% of the time? There can be no doubt that advances such as IVR, automated emails, and web-based self-service have made the way customers interact with your business…

Despite the brutal cold and unpredictable weather that Mother Nature threw at many of us this past winter, one thing is as predictable as the sun. After winter comes the spring. And once spring rolls around, your landscape business will be in full swing. While some landscapers moonlight as snow plow operators…

When you run a small business, you may not have the funds to hire the right talent. As a result, business owners feel overwhelmed by the prospect of doing everything from design to production to marketing and customer service. However, if you are willing to look beyond traditional hiring models, this need…

80s Flashback: Knight Rider. If you remember the show, then you’ll remember KITT, the car that could talk to its driver, Michael Knight. Was that a dialog system? Quite possibly. A dialog system is an automated computer-based system that can talk with a human being, much like another human being would talk.…

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