The Specialty Answering Service Blog

Closing up shop at 5 p.m. doesn’t mean that your business won’t continue to receive calls after hours. For many industries, having callers greeted by voicemail after the doors close for the day is perfectly acceptable. But for service-oriented industries, voicemail places a barrier between your customers’ needs and your ability to…

On a scale of 1 to 10, how boring is your office? With a 10 being straight up dullsville and a 1 being the joint is jumpin’, we would guess that the majority of offices the world over rank somewhere in the 8 to 10 range. Did you know that an ultra-serious…

Think about your perfect employee for a second. Visualize them: the face of Giselle Bundchen with the brains of Hilary Clinton, or maybe the build of Thor with Albert Einstein’s grey matter. Surely there's more to a good employee than just being really, really, ridiculously good-looking? There is! It sounds outrageous, but…

It's tax season. So if you're a tax accountant, then that means you’re probably waist-high in a flood of W-2s, phone calls and appointments with clients. With less than two months 'til that April 15th deadline, people are scrambling to get important documents together and find a tax professional to help them…

Love the simplicity of calling your bank whenever you want and getting your account information from an automated teller rather than having to wait for assistance from a live operator? The ease of automation is brought to you by Interactive Voice Response, or IVR, which allows computers to interact with the human…

If you’ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied and bruised boxing champ. Who would read that to a baby? Well, as he points out, “It doesn’t matter what…

As a business owner, you may be hesitant about signing on with an answering service. On the one hand, you need help ensuring that every phone call you receive is answered. But on the other hand, you don’t really know who is answering your phones and how well they will represent your…

Headsets are a call center's best friend, providing clear communication and a hands free experience for customer care representatives. Originally invented in 1910, they make it possible for operators to talk and listen without having to hold a telephone receiver, which can get in the way of speedy customer service. Headsets usually…

Do you think your business is running smoothly? How about your customer service department? Is it exceptional? Are your employees representing your business in a positive light? If you aren’t 100% sure about the answers to these questions, then as a business owner, it’s your job to find out. If you want…

What happens after a bad customer service experience? What happens when the customer decides to ditch your business in favor of your competitors? Does it end there, or does that customer sing like a canary about how they were treated and why they left? There are a ton of studies and statistics…