The Specialty Answering Service Blog

The 3-letter acronym, PCI, stands for Payment Card Industry. Complying with PCI rules and regulations is mandatory for any retailer or organization that transmits or stores protected cardholder data such as credit card and personal identification numbers (PINs). So in theory, anytime you have ever made a purchase using your credit card,…

I really don’t like to talk on the phone. It’s been that way since I’ve been a little kid. I used to get so anxious that I had to write down what I would say before I would order a pizza. If the pizza guy asked me any questions outside of my…

What’s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper. Optimism, while undeniably great fodder for countless jokes, is one of the most critical components in successful businesses. Nowhere are the benefits of a positive…

Put all of your customer service eggs into one affordable basket. Specialty Answering Service has a handle on your small business needs, and we won’t crack under pressure. Check out our latest commercial and see how egg-cellent customer service and phone call outsourcing helps the Easter Bunny run his global enterprise.

It's friday. Your brain has totally shut off. One of your coworkers wants to know what you're doing this weekend. They ask for your phone number. You blank out. Here are 10 ways you can find out your phone number. Muscle Memory: Close your eyes and start dialing. When you repeat the…

Did you ever wonder how it became possible for you to communicate verbally with computers? No, we don’t mean screaming at your hard drive when it crashes. It’s more like when you’re calling your bank and the automated teller lady knows what you’re trying to say. That’s VoiceXML! For a more in-depth…

Outsourcing. Turns out it’s not just for telephone calls. The rich and famous have been outsourcing for years! From "The Bachelor" to Cinderella, movie stars, athletes, and even a few of our favorite animated pals have looked to others for goods and services. Taking advantage of services that can be outsourced just…

Ever wondered how a typical answering service conversation unfolds? You're in luck! We have compiled a few call center sample calls that will help you gain a better understanding of call flow in a call center. These might be of use as you work on designing the best script to suit your…

Have you ever tried to guess someone’s phone number just by listening to the telephone keypad tones that the push buttons made? No matter how hard your little ears strained to hear those pitches, you would never get the numbers right. You were actually trying to decode DTMF. Dual Tone Multi-Frequency (DTMF)…

When it comes to the success of your business, ensuring a positive consumer experience is everything. If you want to knock it out of the park, teamwork, dedication, and a great social customer experience are essential each time a customer steps up to the plate. SAS' customer experience infographic offers an at-a-glance…