The Specialty Answering Service Blog

Looking for an infographic that compares VoIP providers? What a coincidence! We’ve just created said infographic and posted it below for your intellectual consumption. Being in the call center industry, we love all things telecommunication; so naturally we couldn’t resist the opportunity to create a gigantic poster that gives consumers visual access…

If you are scratching your head about which voicemail provider to choose but don’t want to do the research, plus you like looking at pictures, this blog post is for you! We’ve researched the top 8 voicemail companies and organized the research into this easy to follow infographic. You’ll learn about voicemail,…

We all have it, we all hate it, and most of us don’t know how to deal with it. STRESS. It has been estimated that job stress and stress-related work absences cost U.S. businesses over $300 billion a year. In a 2011 survey by the American Psychological Association, it was reported that…

With all of the shenanigans call center staff has to contend with on a daily basis, surely there must be an extensive manual dedicated to the navigation of difficult in-call situations. Um, not so much. There is no such manual in existence, just like there is no manual for life, or childbirth,…