The Specialty Answering Service Blog

Remember the restaurant your family went to every Saturday night? How about the pork sandwich from the deli down the street you looked forward to eating every day during lunch hour? Remember the small coffee shop that had the most amazing pastries? The bookstore? Your dry cleaner? Your dentist? Your veterinarian? The…

At Specialty Answering Service, we're focused on the health and safety of our employees and their families. And throughout all of the disruption COVID-19 is bringing, SAS, just like every other telephone answering service in the industry, is still committed to your success. One of the main things we're learning by speaking…

In a crisis, communication is essential. The United States is just about a month into the COVID-19 pandemic, and about 2 weeks into social distancing protocols, and life as we knew it is a faded memory. For small businesses, it's too early to know the economic impact the novel coronavirus will have.…

It's a crazy time for remote work right now. If you're one of the many people currently working from home due to COVID-19, welcome. I, too, have been working from home and boy have I learned some things! Previously, my only real WFH experiences were because of bad weather. 1 day at…

Your customers are reaching out to you more for answers as they're trying to deal with the uncertainty of the coronavirus. As your new at home employee army works tirelessly from their kitchen counters and ironing boards to respond to customers, your answering service is playing a greater role in helping you…

The coronavirus outbreak has created a lot of problems, and everyone is looking for a quick end to get back to normal. The one thing we can all do right now to make sure that happens is to practice social distancing. That means staying at home to keep the virus from rapidly…

The coronavirus situation is reminding us that the world is completely interconnected. The global coronavirus pandemic is affecting our families, our businesses, and our way of life. During this time, we're reminded that every business, large or small, needs a plan to meet any disruption with confidence. Over the past week, our…

As we've seen over recent weeks, a global outbreak is overwhelming. Schools and businesses are halting their public interactions in an attempt to stop the spread of COVID-19. While no one likes planning for an emergency, being prepared is essential. Whether you're using an answering service every day or just as a…

Thank you so much for entrusting your small businesses calls to Specialty Answering Service. We take the responsibility of being your answering service provider very seriously, ensuring we deliver amazing interactions, every day. We are actively monitoring the Coronavirus (COVID-19) situation and wanted to take a moment to share our Business Continuity…

We are happy to announce that the new version of your SAS portal (SASDesk.com) will be available to SAS customers globally in a few weeks. The new release features intuitively designed systems, allowing our customers to make account changes more easily. Our software and app will enhance navigation and simplify scripting, giving…