The Specialty Answering Service Blog

Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one of the most important factors to the success of the answering service campaign. How callers are greeted sets the tone for…

Do you need an answering service? If you've been too busy to even think about asking yourself this question, that means you need to start looking for an answering service. Whether you're a medical professional or a professional dog walker, answering services offer businesses of all sizes the tools they need to…

Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get pretty heated. Some people believe that message service or messaging service refers to an outdated concept of a switchboard born…

 Almost every company outsourcing to a live answering service uses some form of on-call dispatching for their after hours or business hours calls that require immediate attention. And why not! Businesses don't want to drop the ball on potential sales, and customers with urgent requests don't want to be left waiting…

It's National Small Business Month and your phone is probably ringing off the hook! To celebrate, and to make sure you're not missing out on any potential opportunities, we wanted to highlight how answering services are a great tool for small businesses. We asked our staff to share their advice about answering…

For a start up small business, it can be hard finding the right balance between being available to your customers and staying on budget. That is why business owners make the choice to let their voicemail field calls when they're not available instead of paying a bit more money to let a…

May 8th is National Receptionists Day, a chance to show your receptionist how essential they are to the success of your business. Receptionists are the voice of your company and your brand. They are often responsible for the first impression callers have of your company. They can win over first time callers…

 At Specialty Answering Service, we've been committed to the success of small businesses for over 30 years. We've helped thousands of businesses grow with the help of our live operator answering service. We've learned what works for businesses, and where we can improve to help you build value through your relationship…

Known as the granddaddy of call center technology, Ronald A. Katz invented many of the technology call centers use today like Automatic Call Distributions (ACD), Speech Recognition and Computer Telephone Integration (CTI). However, while he is widely known for his contributions to the call center industry, he may be more notorious for…

See Video Transcript Hi everybody! Steve here at Specialty Answering Service and today I'm here to talk to you about improving your lead response time with a 24-hour answering service. now when your leads are reaching out to you, they're looking for something and they're looking for it fast. So if you…