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Exceptional call center services let you support customers everywhere they go.
Find out what countless companies already know. Partnering with SAS is a powerful asset to your business.
Our call center services were created with your organization in mind. We know how hard it is to run a small business. After all, we began that way. The level of superior customer care that we have provided over the years is what built our business and gave us an edge over our competitors. We have always been committed to offering our clients nothing less than excellence in everything we do. At SAS, we spend twice the amount of time as the industry average on training our team. We have the skills and experience your company needs to climb the ladder to success. Want to know more? Click on the links below to see what we can do for you. Call center solutions are our Specialty!
After Sale
Assuming that every customer is thrilled with your product is not so smart. Do your homework. Find out what they really think!
Appointment Services
At your service! From medical offices to hair salons, we’ll keep your calendar packed. No shows? No problem! We place reminder calls, too!
Customer Service
Improve client satisfaction and give your sales team a leg up on future revenue. With CRM optimization services, the sky’s the limit.
Help Desk
Things run smoothly with the first few, but before you know it, there are 300 people in your queue! What’s a business to do?
Hotlines
From workplace dilemmas to personal issues to consumer support, our operators always have a hot line on the services your business needs to succeed.
Inbound
Live-voice operators make clients happy, and happy clients are the secret to success. We make your business our business.
Internet
Chat us up about what our online communications support can do for your business.
Order Taking
Sure, you could use an automated system to manage order placement. But we know that nothing says customer service like talking to a real person.
Outbound
To clean or not to clean, that is the question. The answer is usually “no way!” It’s a good thing database maintenance is our specialty!
Registration
So many calls, so little time! Coordinating a conference or event is hard work. Stress a little less with SAS on your team.
Our 24/7 live-voice answering and customer support solutions will have your customers singing a happy tune.
Backed by virtual secretaries who professionally represent your company and your image, we tirelessly work 24 hours a day so that your business is always open, even if your doors are closed. No matter what type of office you run, from a busy physician to a commercial contractor, we have the support you are looking for. Some of our solutions include event registration, appointment setting and reminder calls, bilingual services, customer satisfaction surveys, telemarketing, and so much more. With SAS, you can trust that your brand will be represented by the industry’s finest, and that every caller will receive the premium care they deserve. Here are a few of the features we offer that we believe are the keys to a thriving establishment.
Dedicated agents
Would you prefer outsourced call centre operators, answering calls solely for your company? SAS invites you to be a part of the dedicated agents’ training. The more we know, the faster you grow.
Customized
We work with you to design a service that meets your needs. Is there a specific greeting that our operators should use? Do you have established protocols that you would like our agents to follow?
Affordability
We know that the typical small business works with a limited budget. That’s why our call center pricing is affordable. Pay only for what you use. No equipment to buy or install, and no hidden fees.
Lead generation
Did you know that 80% of leads are never followed up by in-house sales teams? 80%. Sounds kind of crazy, right? We offer affordable telemarketing and telesales strategies to keep business moving.
Your brand
When customers see your logo, they identify with the high caliber service they received in the past, and expect to receive again. SAS wants to exemplify your brand perfectly in every call.
Always prompt
34% of customers who hang up will not call back. If you are losing calls, you are potentially losing 1/3 of your business! Lucky for you our agents are dedicated to answering every phone call in 3 rings or less.
Comprehensive, nationwide call center services. You’ll wonder how you ever managed without us!
We think SAS is the obvious choice for your outsourcing needs. Here are a few reasons why. We make voicemail seem like it was invented in the dark ages! We can do everything from order processing, to market research, to help desk services. Our technology is always cutting-edge, and we are able to integrate seamlessly into whatever pre-existing software you have. We have the tools, and we make them work for you. Not only that, but our pricing schedules are competitive. You will never have any “surprises” on your bill. No random fees or surcharges. With our professionalism and can-do attitude, our invoice will be one check your business won’t mind writing every month. Whether you are local, national, or international, we have you covered.
Born in the U.S.A.
SAS has its humble roots just outside of Philadelphia, Pennsylvania. Our business has changed, but one thing remains the same: all of your calls will always be answered by a native English speaker in our US answering service, guaranteed.
24/7 live coverage
You never know when your customers may need you. Emergencies come up, product issues arise, and problems may come in at all hours of the day or night. With SAS’ 24 hour answering service, your business is always open.
Quality control
We take our work seriously and we take pride in the services we provide. Our call center customer service monitors check over 2,000 calls per month, and 35% of an agent’s pay is tied to performance.
Free trial
Did you ever hear that saying, there’s no such thing as a free lunch? In most cases that might be true – but not with SAS! We are so convinced you will love our service that we give you a free answering service. No tricks, no catches.
There is no more valuable resource for your growing company than SAS.
When it comes to your business, you want the best. Look no further. You found it.
Whether you are well established or looking for the perfect answering service for small business, SAS can help. Sure we have customer service down to a science, but we can assist you with innumerable other tasks like inbound sales, order taking, appointment setting, and so much more. Our call center services and solutions can support any business in any industry.
We understand your business
Handle simple to complex accounts
Message taking and more
Support for medical offices
Appointment setting available
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Industry experts
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