Customer retention services.

Success Surges with SAS. Longstanding Clientele Begins with the Very Best Customer Service.

To be successful in business, you need to generate brand loyalty. Beyond simply growing your client base, you need to ensure the loyalty and retention of your existing customers. Did you know that 80% of your future revenue comes from 20% of your existing customers? You can’t afford to lose a single client, so you need to provide consistently superior customer service and a better customer experience. Simply put, 59% of Americans will try a new company that has better customer care. Great customer service is all about reliable communication, and that’s where Specialty’s customer retention services comes into play. The SAS team ensures that whenever a customer contacts your business, they will be greeted by a courteous, professional, live virtual receptionist every time.

It’s 7x more costly to gain a new client than to keep an existing one. For about $10 a day, we can help. At SAS, we know that happy clients start with superior service.

SASDelivering Outstanding Customer Support

We are proven leaders in boosting customer retention rates. Our tried and true approach of providing around-the-clock answering and premium support for your company instills a sense of trust that your clients will appreciate. With every call, we make your patrons feel valued; our highly trained and experienced staff goes the extra mile to meet callers’ needs. Whether that means providing direct assistance or escalating to your internal support system, every client has a positive interaction with our team. With us on your side, you’ll see why it is 8 times more effective to bring back an existing customer than to track down a new one.

What We Can Do.

Our team of over 300 representatives is capable of handling more than 100,000 transactions a day. Whether we are processing orders from inbound calls or making outbound calls to gauge interest on a new product line, we have all of your client support services in check. With bilingual staff fluent in English and Spanish, we are prepared to assist your diverse clientele. Here are some features that may interest you:

• 24/7 Live Answering Service: No matter what time of day or what day of the week, when a client contacts your company, our operators will be there to greet them with friendly, knowledgeable care. Our commitment to answering 365 days a year solidifies the reliability of your business in the minds of your customers.
• Help Desk Support: According to your protocols and standards, we can provide basic helpdesk support services for inbound calls. We know how valuable your customers’ time is, and that is why we aim to answer every call within 3 rings or less. Should the help required extend beyond our capabilities, we can easily transfer those calls to your advanced support team.
• High Volume Promotions: Using promotional strategies is always a great tool to boost customer retention. Our experienced receptionists are ready to handle the influx of calls that comes with new promotions. With a fast, efficient team in your employ, you can rest assured that none of your incoming calls will go to voicemail.

The Benefits.

Collaborating with us is like taking a giant leap forward in the quality of customer care your business provides. We are all about service excellence, and we can help take your reputation to the next level.

• Professional Representation: Presenting a professional image is essential in any industry. Our agents respond to every one of your current and prospective clients with a greeting tailored to your business. We will work with you to customize call scripts, and with a list of FAQs you provide, we are also able to assist callers with simple requests or concerns. All messages are confirmed for accuracy to maximize your efficiency.
• Increased Customer Loyalty: Great service experiences will keep customers loyal to your business, stimulate a stream of positive online reviews, and improve customer satisfaction over the long haul. And for a more in-depth understanding of how clients perceive your business, we can conduct both inbound and outbound surveys. The more you know about consumer opinions, the better you can serve your customers.
• Increased Productivity: Let’s face it. When you are trying to focus on a particular task, a phone that rings non-stop can be a thorn in your side. That is why outsourcing your phones to Specialty is a smart decision. Without the worry of a busy phone, your existing staff is free to focus on the day-to-day tasks of keeping your business afloat. This simple change can help reduce employees’ stress and in turn, increase productivity.
• Reduced Costs: When you work with us, there is no expensive equipment to purchase or install. The agents at our call centers work remotely and virtually, reducing the need to hire, train, or provide for new staff members. With hassle-free month-to-month contracts and per-minute billing, you will only pay for the operator time you use. All of that translates into savings you can see.

Your business cannot afford to lose even one client, and that is why we are committed to increasing your customer retention by presenting a polished image for your organization. We invite you to take advantage of our 2-week free trial, no strings attached, so that you can learn more about what a 24 hr answering service can do for you. It gives you a chance to see what we’re all about, and we know you will be pleasantly surprised! Specialty is the leading answering service for customer retention, turning happy customers into repeat business.