IT helpdesk services.

Anyone who has worked in IT knows there is never a dull moment. Outsourcing your helpdesk means more dull moments to enjoy!

Computers are a phenomenal invention. Over time, they have evolved in as many ways as they have positively influenced our lives. Sometimes, though, things go wrong. Consumers who are not IT wizards may have a difficult time making things work, from booting up to software installation. Confused and frustrated customers will be dependent on your assistance to get things back on track. When they call your company, the last thing they want to deal with is another computer. Automated customer service will simply not do, and voicemail is even worse. What they want is to speak with a real person who will answer their call and respond to their needs in a courteous and professional manner. Specialty’s IT helpdesk services can provide your company with the person-to-person service customers deserve and will appreciate. No matter how advanced a computer may be, there is one thing it cannot deliver: personalized customer service.

Helpdesk agent salary: approx. 40K. Minutes per hour: 60. Calls per hour: 12. Average call length: 9 minutes. 12×9=108. In other words, there’s no way your helpdesk staff can get to every call! SAS can help.

SASDelivering Outstanding Customer Support

The SAS team operates entirely within the continental United States. We don’t outsource our answering services to other countries. After all, we have plenty of highly trained customer care specialists right here, and we work hard to be the industry’s best. Our staff knows that 67% of callers eventually hang up the phone out of frustration if they cannot speak to a real person. In this competitive marketplace, you cannot afford to lose even one customer to a competitor. With our friendly, courteous operators manning your helpdesk, you won’t. We will answer every call to your company just as if we were sitting in your own office. Think of us as a 24-hour extension of your business.

How It Works.

We employ over 300 skilled virtual receptionists, with the capacity to handle upwards of 30,000 inbound calls per day. Prompt service is an essential component of great helpdesk outsourcing. That is why our specialists aim to answer every call within 3 rings or less, and more often than not, they respond to your caller before the first ring! We train our call center staff twice as long as the industry standard, and our internal customer service monitors review over 2,000 calls a month. That means your image will always be appropriately conveyed, and every caller will receive the utmost in considerate care. Through our IT helpdesk services, we offer:

• 24-Hour Answering: The typical workday is 8-5. But there is no way of telling when the typical customer will call for helpdesk support services. That is why our call center agents are available around-the-clock, 365 days a year. Your office may be closed, but when you work with us, your business is always open.
• Customized Support: Your business and product offering are distinctive. That means no two helpdesks are alike. We will work with you to create an in-call script for our operators to follow. Using your criteria and FAQs, agents can effectively resolve customers’ queries, or escalate more complex concerns to your staff. We can even monitor your live chat channel, and provide specialized services like SaaS helpdesk assistance and remote tech support.
• Personalized Training: In order to have the most in-depth understanding of your business, we invite you to personally educate our customer service representatives. This gives you an opportunity to train a group of agents directly regarding your operations, thereby maximizing efficiency on every call.
• Web-Based IT Ticketing System Access: We can seamlessly integrate into your existing online systems to enter new service tickets, track current tickets, create appointments for service calls, and keep your employees informed and organized 24-hours a day.
• Bilingual Service: Our population is becoming increasingly diverse, and that means your customers are, too. When it comes to providing technical assistance, you need to be prepared for English as well as Spanish-speaking clientele. Our bilingual answering service is at your service.

The Benefits.

Uniting with our national team offers your business a number of advantages that can keep you competitive in the marketplace. We take pride in what we do, and you will wonder how you ever got along without us! Investing in outsourcing your computer support services can:

• Increase Productivity: When your phones are ringing off the hook, it can be quite the challenge to get your work done. That’s where we come in. Without the added stress of a busy phone, your employees can spend more time working on the day-to-day in-house obligations of running your business. Less stress leads to happier, more productive employees.
• Improve Customer Satisfaction: There is nothing more impersonal than automated answering services. With us on your side, all of your callers will be greeted by our friendly, live-voice representatives. Customers will not only receive the personalized service they need, but they will feel like valued members of your customer base.
• Reduce Expenses: In today’s economy, you are constantly being forced to do more with less. So hiring a separate group of helpdesk analysts to service your customers is not likely in the budget. When you work with us, there is no additional staff to hire or train, nor any salaries or benefits to pay. The cost of an answering service will actually decrease your administrative expenses means an increase in your bottom line.

If you are still not 100% sure that we can help you, we invite you to try us free for 2 weeks. We are confident in the services we provide, and we think you will feel the same way! It is our goal to have a positive impact on your company’s success, and with a free trial, you get to see what we are all about – no strings attached. So get started today. You have nothing to lose, and everything to gain! Specialty is the leading IT helpdesk call center provider, working hard to continuously deliver excellence and maintain your trusted reputation.