Social media monitoring service.

@TheRightService, #AlwaysPersonalized, #SASSocialMediaGeniuses

The use of social media is no longer just a trendy and fun pastime. It’s an integral part of many successful businesses. With over 488 million users on Facebook mobile, chances are that your clients are regular Facebook users. Facebook members are not casual visitors either; at least 23% check their accounts five or more times daily. Social media outlets like Facebook and Twitter are where you can find your customers. In fact, a whopping 77% of B2C companies and 43% of B2B companies have acquired customers from Facebook. You and your staff may not have the time to respond to social media inquiries and comments throughout the day. But at Specialty’s social media monitoring service, we provide an around-the-clock link to Twitter, Facebook, Google +, and any other channel you would like us to monitor. With our assistance, an active social media presence may very well be one of your best online marketing tools.

In a 2012 study, over 58% of people polled said they had social media accounts. People post and Tweet 24 hours a day. That means you need 24-hour access. For about $1 a day, we can help.

SASDelivering Outstanding Customer Support

How It Works.

When it comes to social media monitoring, we have you covered. Your business will benefit from dedicated assistants whose sole focus is the continuous review of your social media accounts, 24 hours a day, 7 days a week. We can:

• Monitor Public Opinion: We can track outlets such as online chat forums, Twitter and Facebook posts, blogs, and even YouTube, to find out how much buzz there is about your business. We can also alert you of any negative comments or issues that may require an immediate resolution, ensuring that your business is always putting its best face forward.
• Specialize: You will have a dedicated account manager working diligently to learn the ins and outs of your business. This enables us to provide more effective assistance and trend analysis.
• Answer Your Phones: Social media may be popular, but it isn’t everything. We also offer phone support via live-voice receptionists, and based on scripts you provide, we can respond back to customer emails, queries, Tweets or posts.

The Benefits.

Social media is a powerful asset when it comes to understanding exactly what the public thinks of your products and services. Investing in this service can:

• Increase productivity for your employees and marketing department.
• Create a comprehensive report of what is being said about your business, and how successful your marketing campaigns are.
• Improve your customer retention rate through immediate, personal service for unhappy patrons.

Uniting with SAS is like a secret weapon for your business. We can provide insight into how your company rates in the marketplace, allowing you to adjust your services accordingly to ensure a continued strong, positive presence. We are reliable, knowledgeable, affordable, and always at your service. Not sure if we can help you? We offer a free 2-week trial so that you can see firsthand how our team can benefit you. There are no hidden fees or gimmicks, and no obligation to sign on after your trial period ends. You have nothing to lose! Specialty is the leading answering service for social media monitoring, helping you Tweet your way to sustained success.