Upselling & cross selling service.

Upsell upset and cross sell quandaries? Don’t worry, we can help!

You have heard it before. Upsell and cross sell are great sales tactics that boost product interest and increase revenue. But with only a 2% conversation rate for e-commerce sites, as opposed to the 30% conversion in average physical retail stores, employees’ ability to upsell and cross sell for your online business is not likely their strong suit. Chances are that your staff is busy managing all manner of in-house obligations, so when customers call, they may not have time to spare to perfect their upsell/cross sell technique. That is where Specialty’s upsell / cross sell service comes in. Our live-voice operators are available 24 hours a day and 7 days a week to respond to your callers’ requests, and we are experienced in utilizing upsell and cross sell strategies to help our clients improve profits.

The average upsell/cross sell conversation rate is 5%. Our specialists can change that. For pennies on the dollar, partner with SAS – superior service, stronger sales.

SASDelivering Outstanding Customer Support

Whether it’s the extended warranty offered after a computer purchase, or the tempting candy bar in the grocery checkout line, we have all experienced upsell and cross sell without realizing it. Although these methods should be common for retailers, many employees do not have the soft skills finesse to make add-on sales. That is why SAS is the perfect companion service to your online retail store. We conduct training twice as long as the industry standard, making our operators the most knowledgeable in the industry. Great customer care is the cornerstone of any successful business, and our friendly, courteous staff will consistently provide positive experiences for your patrons.

How It Works.

We have a team of more than 300 inbound sales representatives that can comfortably handle upwards of 30,000 inbound calls a day, and our goal is to provide prompt service by answering every call in 3 rings or less. Our team works around-the-clock to support your business, and extensive internal and external quality control checks promise an error-free experience for your customers. We take the extra time to gain an in-depth understanding of your products, and in turn, help you move more merchandise by integrating the best cross selling / up-selling techniques. We offer:

• 24/7 Answering: People surf the web at all hours, and that means that orders can come in at any time of day. Whether it’s 2 in the morning or 5 in the afternoon, our agents are always available. 24/7/365 service guarantees that your customers will be met with a courteous, live-voice agent whenever they call.
• Full-Service Order Processing: Our experienced team integrates with your existing web-based software to enter orders, take payment information, and process sales. We will work with you to determine which items would be most appropriate for upselling and cross selling, and we can keep track of sales to give you a good sense of what customers want. We are on board, ready to take your online retail sales to the next level.
• Bilingual Staff: America is an increasingly diverse society. In today’s marketplace, it is essential to be prepared for not only English speakers, but Spanish-speaking clientele as well. With at least 20% of our staff bilingual, there is no such thing as a language barrier.

The Benefits.

We believe that every call is an opportunity to show customers how much you value their business. When you collaborate with us, you make a commitment to customer service excellence and furthering your e-commerce business. With our skilled staff at your side, you will see increased sales and improved customer satisfaction. Investing in our affordable service means:

• Professional Representation: Presenting a professional image to your current and prospective customers is essential in the online community. We will work with you to custom design a plan geared towards your specific needs. Then, following the procedures and protocols you provide, we will work diligently to help you maximize profits on every sale. All orders are confirmed for accuracy, ensuring more efficient fulfillment services for your staff.
• Reduced Operating Expenses: The agents at our call centers work remotely, negating the need for hiring and training new staff members. A partnership with our call center means there is no expensive equipment to purchase or install. We bill by the minute, so you will only pay for the operator time you use, and potentially save your company thousands of dollars in the process.
• Increased Productivity: If your phones are ringing off the hook with customers’ requests, it is very likely that your employees are overwhelmed. They are so busy managing order entry that they have little time remaining for the day-to-day obligations of running your business. Let our call center agents help. Without the worry of a busy phone, you will have happier, more productive employees.

We are so confident in the telephone answering services we provide that we want you to try us free for 2 weeks. There are no gimmicks and no hidden fees, just amazing service! So go ahead and give us a test drive. You’ll be glad you did. Specialty is the leading upsell / cross sell service in the industry, delivering the competitive edge you need to succeed.