Industry Advice

How often do you sign up for something for free and never use it, or use it once and forget about it? We were asking the same questions and wanted to identify what time is the best time for a business to take advantage of an answering service's free trial. Truth be…

Reflect for a moment on how often you’ve dialed up a business and heard this: “Your call may be monitored or recorded for quality assurance purposes.” Sounds all too familiar, right? That phrase is commonplace these days, and it generally means that the company you’re trying to reach, or the answering service…

As we’ve seen over the past few weeks, Mother Nature is unpredictable. One minute, she'll give us sunshine and blue skies, and in the next, a hurricane will be barreling down your door. While we can't always fully prepare for Mother Nature's wrath, ensuring that your business' communication lines are in constant…

Let's pretend there are only 4 people in your Princess Bride Call Center's customer service department. Now let's say that one of you spontaneously grows a 6th finger and has to make a mad dash to Miracle Max for a cure. On no! Your four person department is now down to 3.…

Is that cubicle starting to get to you? Have you been gazing longingly at your calendar, praying that the island paradise picture materializes, and you suddenly find yourself on a white sand beach with a mojito in your hand? Well, that's not going to happen – unless you stumble upon a magic…

As a business owner, you may be hesitant about signing on with an answering service. On the one hand, you need help ensuring that every phone call you receive is answered. But on the other hand, you don’t really know who is answering your phones and how well they will represent your…

Your receptionist is suffering from PTSD – post-telephone stress disorder – as she struggles to manage the ridiculous number of calls you are receiving during business hours. Your voicemail box is so full, the little greeting that says this voicemail box is full doesn’t even come on anymore. Your callers have a…

It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the phone makes a sound or not. You are missing the call. And that is precisely why Specialty Answering Service supports…

Listen voicemail, we need to talk. This really doesn't seem to be working, and I think we should break up. It's not you. I mean, you're perfect. You do everything right. You're always there when I need you. When people talk, you listen. And you say the cutest little greeting every time…

As a small business owner, you have a lot to juggle. Unfortunately, this means you may have a limited amount of time to interview prospective employees. You’ll get some great employees and some not so great employees, and you will have to waste even more time getting rid of the bad apples.…