Answering Service Best Practices

Your customers are reaching out to you more for answers as they're trying to deal with the uncertainty of the coronavirus. As your new at home employee army works tirelessly from their kitchen counters and ironing boards to respond to customers, your answering service is playing a greater role in helping you…

As we've seen over recent weeks, a global outbreak is overwhelming. Schools and businesses are halting their public interactions in an attempt to stop the spread of COVID-19. While no one likes planning for an emergency, being prepared is essential. Whether you're using an answering service every day or just as a…

If you're using an answering service, it can be challenging to make sure each caller gets as personalized an experience as when they reach your own office. One of the ways answering services can help maintain continuity is through an upfront, customized recorded greeting. Customized greetings, or auto attendants, can help bridge…

Having a bullet-proof on-call scheduling system is a crucial part of many service industry businesses with 24/7 availability. For example, medical practices need to be available around the clock for urgent health issues, HVAC and plumbing companies need to be available in the event of plumbing or heating emergencies, towing companies need…

Just this past year, all 50 states have passed laws that require businesses to notify their customers in the event of a data breach, and according to a report from the Identity Theft Resource Center, there have been a total of 864 data breaches from January to August 2018. With over 30…

If your business is new to using an answering service, you may have questions about what an answering service is capable of. For example, you may want to know if the operators can access your software, if they can sound like they are working in your office, or if they can transfer…

Accurate accounting is the backbone of every successful small business. Scratch that. It's by far the most important part of running any small business. If your accounting is out of whack, your small business will suffer. As a small business owner, it's easy to get caught up in the fun side of…

If you run a medical practice and use a telephone answering service to handle patient communication, then it's important to make sure your answering service is up to date on all HIPAA regulations. Why? Because if they aren't, you're going to end up spending mega bucks on fines levied against your practice…

If you're in the market for a live answering service, or any business service for that matter, it's only natural to want the best. After all, it's your business's reputation on the line each time your customers interact with anyone representing your business. So what determines if an answering service can be…

If you've hired an answering service to manage your calls, then virtual receptionists, not your own employees, are likely the first point of contact for your customers. Since these receptionists aren't sitting in your office with firsthand knowledge about the inner workings of your company, you'll need to manage outsourcing a bit differently that you…