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Call Center software, also known as contact center software, is the technology that call centers and answering services use to not only route and answer calls, but to also provide your callers with exceptional customer support. Call center software allows calls to be routed to the appropriate distribution (think "press 1 for…

Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers’ needs become more complex, you would be remiss if you didn’t consider an advanced call center to support your business. Here are four reasons why a wimpy answering service simply won’t…