Medical

First responders, the world salutes you! If you are on the frontlines of the COVID-19 battleground, there are all kinds of places that want to show their gratitude. We’ve put together a list of some of the freebies that you can get your sanitized, gloved hands on as a thank you for…

A telephone answering service is a service that large and small businesses use to provide 24/7 live customer support, keep better track of inbound communication, reach out to employees letting them know about urgent situations that require their attention, and more. An answering service can be a pre-packaged service where the operator…

How many times have you called your doctor's office and knew right away that you were speaking with their answering service? From asking an excessive amount of questions to simply not handling the call correctly, there are a few ways the interaction can fall flat. If communication is being outsourced to an…

The most constant aspect of life is that it's always changing, and when things change, you have to adapt right along with it. Ironic, isn't it? Most of the time, change happens for the better, but it does come with some stipulations. If you're a medical professional, then you're well aware of HIPAA…

Picture this – it’s approaching 9 o’clock in the evening, and your office has been closed for a few hours now. Much to your chagrin, you’re still there, chipping away at the mountain of paperwork and patient records that accumulated throughout the day. This is the third night in a row that…

Whether you run a small dental practice or a large oral surgery office, every call you miss equals revenue lost. Statistics show that 67% of callers will hang up if they can’t talk to a real person. So if you are sending callers to voicemail when things are busy, about 7 out…

For many people, text messaging has replaced the art of real conversation. It’s easy and direct, and it saves users an abundance of time. This is also true in the health care environment, where text messaging has improved workflow and made communicating by pager and return calls obsolete. But the issue of…

What about Bob? is a hilarious movie that showcases the antics of a cunning, obsessive-compulsive narcissist who can't manage even one day without his psychotherapist. Bob Wiley uses his guile to pull the wool over the eyes of three call center representatives and steal away with information that should have remained private.…