News

It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our December 2021 release notes below which includes new Nested Logic Options, the ability to backup and restore scripts, and more! General Web Portal Updates Timeline in Call Details: In Call Details…

It's a new month, which means we've deployed new and improved updates to improve your SAS Flex experience. Check out our November 2021 release notes below which includes a newer polished Agent view, a brand new app integration, and more! General Web Portal Updates Emailing calls: The Email Calls feature has been…

If you are an emergency services business, your business is always on. Instant and accurate on-call emergency dispatching is essential so you can take the right action, when seconds matter. Since we started answering business phones, Specialty Answering Service has been dedicated to rapid, reliable emergency dispatching - so businesses like yours…

Welcome to Specialty Answering Service's release notes! We are committed to creating the best experience possible for customers. For October, we've deployed several software updates to help you get the most out of our answering service. This month, we've added communication notifiations to let you know when your customers are reaching out…

Thank you so much for entrusting your small businesses calls to Specialty Answering Service. We take the responsibility of being your answering service provider very seriously, ensuring we deliver amazing interactions, every day. We are actively monitoring the Coronavirus (COVID-19) situation and wanted to take a moment to share our Business Continuity…

Specialty Answering Service's Terms of Service and Privacy Policy are getting an update effective November 1, 2018. By using our services on or after that date, you’ll be agreeing to these revisions. You should read our Terms of Service and Privacy Policy in full, but we wanted to give you a summary…

Working in a call center can be stressful. However, it does come with it's fair share of perks, like being able to speak to people all over the world and not having to take any work home with you when your shift is up. To help put you in the shoes (or…

Have you ever wanted to know what it's like to be a virtual receptionist? Or what it's like to work for an answering service? Is it stressful? Are the hours bad? Is it a rewarding job? We thought it would be interesting to ask our agents about their experience as virtual receptionists,…

Thank you for being a Specialty Answering Service customer and giving SAS the opportunity to help you run your small business! Our focus is on creating a useful answering service product that improves the thousands of clients we have the pleasure of working with. To ensure that we can continue to develop useful…

We will be conducting necessary database maintenance and migrating our call center platform to Amazon Web Services this Sunday, May 15th. The maintenance is scheduled to start at 12:00 AM PST and is expected to last around 60 minutes. During this time you will not be able to access any SAS services.…