Phone Etiquette

Having great telephone etiquette in a work environment is not only one of the most important office skills you can master, it can also have tremendous business growth benefits. Where wow-ing callers with amazing phone etiquette can make your customers and prospects feel warm and fuzzy, poor phone etiquette can lead to poor reviews, unhappy customers, and an ultimate loss of business, which no business owner wants. When telephone communication is your first opportunity to make a great first impression, it’s imperative that you’re familiar with all available tips to follow when answering the telephone at work. Below you’ll find the most recent posts from the Specialty Answering Service blog about the best practices to follow for proper phone etiquette, and how you can incorporate them into your own company.